Ratings based on 299 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
I would stay there again
Comment from Hotel Management
10 Jun 2024 by Gm, Hotel Management
Dear Tracy, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management
by A verified traveler
Posted 4 Jun 2024
Ok
Comment from Hotel Management
10 Jun 2024 by Gm, Hotel Management
Dear Victoria, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management
by A verified traveler from Casper
Posted 30 May 2024
No elevator and you have to look at property description at the very end, or find out after check-in. After getting room key and getting to our room, the door to our room had been left propped open and was left not fully cleaned by staff. Shower curtain is moldy and the nastiest one I have ever seen. No other options last minute in town, so had to stay.
Comment from Hotel Management
1 Jun 2024 by Gm, Hotel Management
Dear Jennifer, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our staff and ownership to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Deval PatelManagement Quality Inn Alexander City
by A verified traveler
Posted 25 May 2024
Friendly staff, clean, convenient because it's close to everything we needed.
Comment from Hotel Management
26 May 2024 by Gm, Hotel Management
Dear Dawanda,Thank you for taking the time to provide feedback regarding your most recent stay with us.We are pleased to hear that you enjoyed your time with us. We look forward to hosting you here againSincerely Management Quality Inn, Alexander city.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
10 Jun 2024 by Gm, Hotel Management
Dear Teirra, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management
by A verified traveler
Posted 13 May 2024
The elevators were out...our rooms had an ordor like mildew or wet carpet
Comment from Hotel Management
14 May 2024 by Gm, Hotel Management
Dear Niwana, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Management Quality Inn Alexander City
by A verified traveler
Posted 30 Apr 2024
Dog barked all night.other than that, our stay was comfortable.
Comment from Hotel Management
14 May 2024 by Gm, Hotel Management
Dear Donald, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our sound proofing. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Management Quality Inn Alexander City
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
14 May 2024 by Gm, Hotel Management
Dear Antonino, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Management Quality Inn Alexander City
by A verified traveler
Posted 29 Apr 2024
My 6 am wake up call was at 6:15 am, and there was no breakfast at 6am as we were told.
Comment from Hotel Management
14 May 2024 by Gm, Hotel Management
Dear Edward, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our wake up call system and punctuality of breakfast, which should be 6am-9am weekdays and 6:30am-9:30am weekends. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Management Quality Inn Alexander City
by A verified traveler from Rosharon
Posted 26 Apr 2024
Clean hotel. Friendly staff
Comment from Hotel Management
26 Apr 2024 by Gm, Hotel Management
Dear Jason, Thank you for taking the time to provide feedback regarding your recent stay at Quality Inn Alexander City. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Management Quality Inn Alexander City
