Ratings based on 364 Verified Reviews
2.6 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
This motel was the most disgusting place I've ever stayed at. Not only was in not clean and it smelled like urine. It also had a big whole in the bathroom, burn holes in the covers, roaches on the wall, floor wasn't vacuumed, mini fridge had MOLD growing in it. And when requested to be moved the next motel was just as bad as the first one. They don't clean or change the sheets and they tell you to clean it yourself. Staff acted like it was no big deal. The health department would shut that place down.
Comment from Hotel Management
14 Jun 2024 by Guest Relations Management, Hotel Management
Dear Jamie,I'm sorry about your recent Baymont by Wyndham Willow Park stay. We value your input, and I apologize for the many difficulties you faced during your visit. We attempt to create a clean and pleasant atmosphere for all our visitors, but we definitely failed you.It must have been frustrating to have a smell, uncleaned floors, and pests. Your feedback has been shared with our cleaning and maintenance staff to resolve these issues promptly. This is not the service we intend to provide.I can only imagine how frustrating it was to be relocated to another poor room. Your experience does not represent our standards, and we are taking efforts to prevent similar instances.Thank you for raising these concerns. Your opinion helps us improve our services and amenities for all visitors. If your travels lead you back to Willow Park, please give us another opportunity to make you happier.
by A verified traveler
Posted 6 Jun 2024
The bathroom sink had hair in it, the toilet had not been flushed, there was a wet towel in the bathtub. When looking for a plug for phone charger there was dirt and trash behind the head board of the bed. You could see light on 3 sides of the door, one of the locks had been removed. If not for the late hour, the early hour I had to leave and how tired I was, I would have walked off. But the bed was clean and comfortable.
Comment from Hotel Management
7 Jun 2024 by Guest Relations Management, Hotel Management
Dear Dennis,I'm truly sorry to hear about your disappointing experience during your recent stay at our hotel. It's incredibly important to us that our guests feel comfortable and cared for, and it's clear we fell short of that during your visit. I completely understand how frustrating it must have been to encounter cleanliness issues like hair in the sink, an unflushed toilet, and a wet towel left in the bathtub. Additionally, the presence of dirt and trash behind the headboard and the security concern with the door lock are completely unacceptable, and I apologize for the inconvenience and discomfort they caused you. Please know that we take your feedback seriously and will address these issues immediately to ensure they don't happen again in the future. Despite the challenges you faced, I'm glad to hear that you found the bed clean and comfortable. We appreciate your honesty and hope to have the opportunity to regain your trust with a much-improved experience during any future visits. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Guest Relations Management, Hotel Management
Dear Mike, We are so happy to hear that you gave your stay a 4 out of 5! Thank you for picking our hotel as your place to stay. Thank you very much for your good review. We hope to have the pleasure of bringing you back for an even better experience in the future. Feel free to get in touch if you have any specific things you'd like to say about your stay or if you see any ways we can make things better. We want every person to have a great time and feel at home while they're here.
by A verified traveler
Posted 31 May 2024
The new staff here at the Baymont in willow park are more than great. They accommodate and allow you to enjoy the property without being over aggressive and rude. The grounds are well maintained and the staff is very professional.
Thank you Baymont for your hospitality and I for one just love Marla to death. She's so sweet and greets everyone with a smile
by A verified traveler
Posted 28 May 2024
Hotel room was dingy and had a hole in the cabinet, a/c also did not work in the first room. Second room smelled like it had been smoked in and had a hole in the cabinet as well. Didn't end up staying there, got another hotel.
Comment from Hotel Management
29 May 2024 by Guest Relations Management, Hotel Management
Dear Mandy, I'm genuinely sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and I apologize for the multiple issues you encountered during your stay. It's unacceptable that both rooms you were provided had cleanliness and maintenance issues, including a malfunctioning AC and unpleasant odors. We strive to provide a comfortable and enjoyable stay for all our guests, and it's clear we fell short of that commitment in your case. Please know that we take your feedback seriously and will address these issues promptly to ensure they don't happen again. We sincerely hope you'll give us another chance to make it right in the future.
by A verified traveler
Posted 16 May 2024
Okay
Comment from Hotel Management
18 May 2024 by Guest Relations Management, Hotel Management
Dear Michelle, We appreciate your feedback and are glad to hear that overall, your experience at our hotel was positive. However, we also want to extend our sincere apologies for any issues you may have encountered during your stay. Your comfort and satisfaction are our top priorities, and we take your concerns seriously. Please know that we are continuously striving to improve and provide the best possible experience for all our guests. If there are any specific areas where you feel we could do better, we would greatly appreciate hearing from you so we can address them promptly. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even better experience.
by A verified traveler
Posted 8 May 2024
Absolutely disgusting - given a room that hadn’t been cleaned, given another room that looked like bed sheets hadn’t been changed in a month and bugs. We left immediately.
Comment from Hotel Management
8 May 2024 by Guest Relations Management, Hotel Management
Dear Amber,I am very sorry to hear that your stay at our hotel was not satisfactory. It's very scary to hear that you had problems with cleaning during your stay. Please know that we're truly sorry for the trouble and pain this must have caused you. Don't worry—we will take your feedback very seriously and talk about these problems right away with our cleaning team to make sure they don't happen again. We care about your safety and happiness more than anything else, and we hope to earn your trust again in the future. We would like the chance to make things right with you if you are willing.
by A verified traveler
Posted 4 May 2024
Room had dead crickets in bathroom and sink area. Thin walls, so noise from outside was clear inside
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Kent, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and regret that the noise levels and cleanliness in your room did not meet your expectations. Your comments will be shared with the relevant teams for review and further improvement.
by A verified traveler
Posted 29 Apr 2024
This was, unfortunately, the worst hotel. The lighting was poor inside, having only one lamp in the main room. The bathroom door was swollen on the bottom so that it was very difficult to open and close. The bathroom lighting was garish-difficult to use for makeup etc. The bathroom mirror had been wiped, but was so streaked, we had to clean it in order to use it. In trying to look out the window, again it was very dirty and streaked. Outside on the walkway, someone or something had bled quite a bit, with dog footprints in the blood (it had been there awhile). Somebody's car alarm went off twice in one night and again twice the next day. The advertised "breakfast" choices were cereal or waffles, with juice and coffee. No fresh anything. We were charged a $200 refundable security deposit. This was just overall an unpleasant visit. On the bright side,the man in the office was pleasant and helpful.
Comment from Hotel Management
29 Apr 2024 by Guest Relations Management, Hotel Management
Dear Pamela, I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and I apologize for the inconvenience caused by the issues you encountered during your stay. We understand the importance of a comfortable and well-maintained environment, and we're addressing the issues with lighting, cleanliness, and maintenance to ensure they're resolved promptly. Your remarks about the breakfast options are duly noted, and we'll certainly work on expanding our offerings. It's heartening to hear that our staff provided friendly and helpful service; they are dedicated to making our guests' stays as enjoyable as possible. Please accept our sincere apologies, and we hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 21 Apr 2024
Dead crickets in the room, dirty carpet, broken chairs with sharp screws poking out of the wood, the dresser that the tv was on was slanted about to just collapse, no hot water, no back on the tv remote, dead flies in the ice bucket. A gap in the door so you can literally see into out room when the door is closed. Can easily be kicked in. Clearly from reviews this facility has been made aware of these issues already yet nothing done to fix it. It was a place to sleep but I definitely won’t stay here again.
Comment from Hotel Management
22 Apr 2024 by Guest Relations Management, Hotel Management
Dear Sara, I'm truly sorry to hear about your disappointing experience at our hotel. It's distressing to learn about the various issues you encountered during your stay, from cleanliness concerns to maintenance issues. Your feedback is invaluable to us, and I assure you that we take it seriously. Rest assured, we are actively addressing these issues to ensure that they are promptly resolved and that future guests do not encounter similar inconveniences. We understand the importance of a comfortable and pleasant stay, and we regret that we fell short of your expectations. We sincerely hope for another opportunity to welcome you back and provide you with the exceptional experience that you deserve. Thank you for bringing these matters to our attention.
