Ratings based on 668 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
In a very touristy area. The rooms are bare bones. The staff at the front desk are so over-worked they are not the most friendly. The walls are paper thin, you can hear someone snore or cough. There’s no comforter on the bed just a sheet and big weird yellow blanket in the closet.
by A verified traveler
Posted 16 Jun 2024
Rooms are outdated and not 4 star ! This hotel overall is 3 star ! Not 4 star , the location and walking to the beach was great !
I trusted Expedia to go to 4 star hotel but this hotel was 3 stars !
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Narjesbita,We appreciate your feedback on your recent stay with us. We're glad to hear you enjoyed our great location close to the beach. We will share your comments with our team for future improvements. Guest satisfaction is our priority, and we apologize for any inconvenience caused. Thank you for sharing your experience with us.
by A verified traveler
Posted 15 Jun 2024
Worst hotel I have stayed at in years .
Asked for my money back after day two but was refused by the hotel , too many kids screaming the place down , I never got a quite nights sleep yet .
There was one bar as the sky bar on the roof was all extra if you was all inclusive.
Found mold it the water dispenser , the fridge in the room wasn’t cold , I could go on and on , buffet in the mornings is like being at the zoo .
Not recommended for couples , great place if you have kids that want to go nuts
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Darren, We are sorry to hear that your experience did not meet your expectations. For concerns regarding noise levels and amenities, we recommend reaching out to our management team directly to provide further feedback. We strive to address all guest concerns professionally and promptly. Thank you for your feedback, and we wish you all the best in your future travels.
by A verified traveler
Posted 13 Jun 2024
The only good things were the beach and the breakfast. But given the price, I was shocked with the poor soundproofing of the rooms. You can hear people snoring and talking next door, in the hallway and in the other rooms around. Also the room is pretty small for 264 US and there is no free upgrade as Expedia mentions nor late check out available. So the VIP access only gave you a cup of juice or champagne. Will definitely not recommend this hotel.
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Kelly,We apologize for any inconvenience caused by the soundproofing of the rooms. We appreciate your feedback and will address this with our team. Please contact management directly regarding any concerns related to your stay. Thank you for staying with us and we hope to welcome you back in the future.
by A verified traveler
Posted 9 Jun 2024
Hotel Condesa is right by the beach with amazing views of the turquoise/blue ocean. The staff is friendly and kept the hotel very clean. Had the VIP package which includes breakfast which catered to everyone’s palette.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Brenda,We are delighted to hear that you enjoyed our beachfront location, friendly staff, and the cleanliness of our hotel. It's fantastic that you appreciated the amazing views of the ocean and the variety of breakfast options included in the VIP package. We hope to welcome you back for another memorable stay at Hotel Condesa.
by A verified traveler
Posted 9 Jun 2024
Staff were friendly and helpful. The issue we had was that it is soooo noisy in the morning. The first room we were put in was by the elevator. This room was nuts, people and kids talking and being loud around there was every morning. Then I had to upgrade to get moved away from there, the reception was helpful. This room was basically just as noisy. People being inconsiderate and loud kids every morning, again. Other than that, the hotel was fine. The food was ok for an all inclusive resort. We did half board and glad we did pool was fine and the beach was right oh raise the hotel. Free water is everywhere to fill up bottles, which was helpful.
If you like hollow walled hotels, this is the place for you.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Nicholas,We are glad to hear that you found our staff friendly and helpful during your stay. While we strive to provide a comfortable environment for all our guests, we apologize for any noise disturbances you experienced. Your feedback is essential to us, and we will use it to improve our services further. We appreciate your positive comments about the food options and amenities at our hotel. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 8 Jun 2024
Right on the beach and everything super convenient for a family with small children.
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Drake Thomas,We're delighted to hear that you found our beachfront location convenient for your family with small children. We strive to provide a comfortable and enjoyable experience for all our guests. If you have any more feedback or suggestions, feel free to reach out to our management team directly.
by A verified traveler
Posted 7 Jun 2024
We had a great stay! The staff were fantastic!
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello alessandro,We are delighted to hear that you enjoyed your stay with us! Our team always strives to provide excellent service to our guests. If you ever plan on visiting again, we would be thrilled to welcome you back.
by A verified traveler
Posted 6 Jun 2024
Wonderful hotel with super friendly staff and amazing facilities. Took the all-inclusive option and was really worth it with all the options and different themed nights in the buffet. Had one of the best services from Gloria in the buffet, super friendly, always attentive to us and super sweet in general (had the most wonderful conversations with her). Rooms are very nice and the hotel in general as well. The beach was one of the most beautiful beaches I’ve seen and super easy to access. 10/10 would recommend.
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello Nicola,We are thrilled to hear that you had a wonderful stay with us! Our team takes pride in providing friendly service and ensuring our guests have a great experience. We're glad you enjoyed the all-inclusive option and the themed buffet nights. Gloria will be delighted to hear your compliments. It's fantastic that you found our beach beautiful and easily accessible. Thank you for recommending us, and we hope to welcome you back soon.
by A verified traveler
Posted 1 Jun 2024
This was our second stay at Hotel Condesa. Our time there was fantastic. We went with the desire of having a good family holiday and we got exactly that. Our daughter had loads of fun in the different pools, beach and with the animation team (massive kudos to them).
Food is, in general, really good. I think there are enough options as to enjoy a tasteful meal. It is true that the grill variety might not feel incredibly diverse after four days in, but I still think it is more than acceptable. The main area of improvement is food labelling. Sometimes food is placed under the wrong label being quite confusing. The second problem is regarding translations. I’ve noticed problems when translating some fish with a completely wrong word (this is mostly noticeable if you are fluent in Spanish and English).
Rooms aren’t the biggest. For a family of three they are just alright. If you needed a cot (we needed that on our first trip), space gets tighter, but there’s space to move from the room to the balcony without much complication. For us, that we don’t spend much time in it, it was sufficient.
In summary, we would definitely consider a third trip there.
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Adrian,We are delighted to hear that you enjoyed your family holiday at Hotel Condesa, especially your daughter's time at the pools, beach, and with the animation team. We appreciate your feedback on our food variety and will take note of your comments about food labelling for improvement. We are glad you found the room size suitable for your family and that you are considering another trip to us in the future. Thank you for choosing Hotel Condesa!
