Ratings based on 164 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Very convenient location. Friendly staff. Easy parking
Comment from Hotel Management
13 May 2024 by Dpto. Dirección Sercotel Ciutat d'Alcoi, Hotel Management
Dear Billie, thank you very much for your excellent rating and feedback. Sincerely, the Sercotel Ciutat d'Alcoi team
by A verified traveler from Volketswil
Posted 9 Dec 2023 on Ebookers
Nice place excellent price
by A verified traveler from Knoxville
Posted 9 Nov 2023 on Orbitz
A charm of luxury in a small town.
Comment from Hotel Management
18 Nov 2023 by Sercotel Ciutat d'Acoi team, Hotel Management
Estimado Eduardo, muchas gracias por haber elegido nuestro hotel para su estancia en Alcoy. Agradecemos su excelente valoración y los comentarios recibidos. Nos alegra que haya disfrutado de su estancia con nosotros y esperamos poder darle la bienvenida de nuevo. Atentamente, el equipo de Sercotel Ciutat d'Alcoi.
by A verified traveler
Posted 18 Aug 2023 on Hotels
Comment from Hotel Management
21 Aug 2023 by Sercotel Ciutat d'Acoi team, Hotel Management
Estimado Onder, muchas gracias por haber elegido nuestro hotel para su estancia en Alcoy. Agradecemos su excelente valoración y los comentarios recibidos. Nos alegra que haya disfrutado de su estancia con nosotros y esperamos poder darle la bienvenida de nuevo. Atentamente, el equipo de Sercotel Ciutat d'Alcoi.
by A verified traveler
Alcoi stay
Posted 23 Jul 2023 on HotelsSuperb hotel in the centre of this historic market town. Spacious rooms and delicious breakfast served.
Comment from Hotel Management
4 Aug 2023 by Equipo Sercotel, Hotel Management
Estimado Branimir, muchas gracias por haber elegido nuestro hotel para su estancia en Alcoy. Agradecemos su excelente valoración y los comentarios recibidos. Nos alegra que haya disfrutado de su estancia con nosotros y esperamos poder darle la bienvenida de nuevo. Atentamente, el equipo de Sercotel Ciutat d'Alcoi.
by A verified traveler
Posted 17 Jul 2023
Very nice hotel in old town in the mountains. Clean with nice breakfast bar, clean bathroom and rooms. Shopping options near by with small cafe, bakery and shopping centre. Parking easy around for free.
Comment from Hotel Management
18 Jul 2023 by Sercotel Ciutat d'Acoi team, Hotel Management
Dear Krysztof, thank you very much for your excellent evaluation and the comments received.
by A verified traveler
Quick overnight visit
Posted 11 Jul 2023 on HotelsVery good
Shame the bar was t open
Comment from Hotel Management
12 Jul 2023 by Sercotel Ciutat d'Alcoi, Hotel Management
Dear Ana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
No privacy in the bathroom
Posted 9 Jul 2023 on HotelsThe room over looked a car park building. There was a shortage of plug sockets ..it was as if thecroom was set up for one person staying. Therexwas only a single socket on one side of the bed. The bathroom was awful it there was a glass wall around the loo so you can watch your partner on thecloo. Then the room smells as its not partioned off properly. The room was dark and gloomy. The shower was dangerous it was so slippy. Ivwould notcrecommend this hotel for older guests at all. The bathroom doorcwas difficult to open.
Comment from Hotel Management
11 Jul 2023 by Sercotel Ciutat d'Alcoi, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 1 May 2023 on Hotels
Comment from Hotel Management
9 May 2023 by Equipo Sercotel, Hotel Management
Estimado Adrian,Nos hubiera gustado saber que puntos no fueron de su agrado y el motivo de su baja puntuación. Lamentamos que no tuviera una mejor experiencia en nuestro hotel.Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar.Atentamente,
by A verified traveler
Posted 3 Mar 2023
Everyone in the hotel is great ,
Comment from Hotel Management
10 Mar 2023 by Sercotel Ciutat d'Alcoi, Hotel Management
Estimado Enedino, muchas gracias por haber elegido nuestro hotel para su estancia en Alcoy. Agradecemos su excelente valoración y los comentarios recibidos. Nos alegra que haya disfrutado de su estancia con nosotros y esperamos poder darle la bienvenida de nuevo.
