Ratings based on 178 Verified Reviews
2.0 Room cleanliness
2.5 Service & staff
2.5 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Tha stuff was great, the rionlooked rough
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
For drugs/hookers not comfort
Posted 21 Jan 2024 on HotelsAnimal/bug Droppings in drawer, curtains wouldnt close, no trash can, heat wouldnt work, could feel springs in mattress and sunk down to box spring.
Left hotel and went to another.
by A verified traveler
Posted 18 Jan 2024
My flights had been delayed for two days, so I finally arrived in knoxville at 1AM after 48 hours in an airport. Exhausted, this was one of the few rooms I could find close to the airport (we were in the middle of a winter storm). I booked at the airport and checked in a short time later.
Even with all that I had been through and just wanting a nights sleep, I left after being there for less than 15 minutes. Wall were cracking, there was what looked like vomit splatted across the bathroom wall, dirt everywhere, gross mattress and the worst part was the roaches! Crawling across nightstands and floors. STAY AWAY FROM THIS HOTEL!
by A verified traveler
Posted 16 Jan 2024
Great Front Desk, friendly, understanding! Thanks!!
by A verified traveler
Posted 28 Nov 2023
by A verified traveler
Posted 11 Nov 2023 on Orbitz
No remote in room and went to front desk to make them aware. Front desk stated they would let the maintenance man know and he would bring the remote, which he never did. The front window of the room was totally cracked in many places and then taped together, not a lot of security. The shower knob fell off in my hand into the tub when I turned the shower water on. I also saw a large bug/beetle crawling on the toilet. Way to many significant issues with this hotel and their rooms.
by A verified traveler
Posted 27 Oct 2023
I booked a room For my 76 yo mother at the Royal Hotel in Alcoa TN. The 1st room was filthy and had no light bulbs. They gave us a second room and it was just as bad with actual feces on the toilet. I went to the manager and asked for a refund he said yes just call where you booked through and we will issue. Upon 3 attempts without refund i was not offered any type of compensation or credit from either the hotel or expedia for allowing a motel like that to be booked through their site.
by A verified traveler
Posted 23 Oct 2023
Room dirty, blanket with holes, roach in the room. Unsafe.
by A verified traveler
Don't waste ur 5ime
Posted 21 Oct 2023 on HotelsWhen we arrived the room had a bad smell and bugs all over the room.
