Ratings based on 779 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
They are to be commended for their express check in and check out. I’ve never seen such efficiency!
Great place to stay, very spacious.
Was a bit noisy at night with the hooligans so I’m glad I parked inside the car park.
Comment from Hotel Management
6 May 2024 by Harry, Hotel Management
Dear Colette,Thank you for taking the time to share your feedback with us about your stay at Quest Albury on Townsend. We're thrilled to hear about your positive experience. We strive to deliver exceptional service, and it is gratifying to know that we met your expectations. We hope to welcome you back soon for another great stay at Quest Albury on Townsend. Kind Regards,Harry Singh
by A verified traveler
Posted 28 Apr 2024
Handy location easy walk to city centre.
Comment from Hotel Management
6 May 2024 by Harry, Hotel Management
Dear Lester,Thank you for taking the time to share your feedback with us about your stay at Quest Albury on Townsend. We hope to welcome you back soon for another great stay at Quest Albury on Townsend. Kind Regards,Harry Singh
by A verified traveler
Posted 22 Apr 2024
Great place, clean and convenient location - staff were very helpful.
Comment from Hotel Management
6 May 2024 by Harry, Hotel Management
Dear Virginia,Thank you for taking the time to share your feedback with us about your stay at Quest Albury on Townsend. We're thrilled to hear about your positive experience. We strive to deliver exceptional service, and it is gratifying to know that we met your expectations. We hope to welcome you back soon for another great stay at Quest Albury on Townsend. Kind Regards,Harry Singh
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 19 Mar 2024
Unnecessarily overlarge rooms with uncomfortable furniture and unattractive outlook.
Comment from Hotel Management
20 Mar 2024 by Paris , Hotel Management
Dear Terry,Thankyou for your feedback regarding your stay at Quest Albury on Townsend. Please accept our sincere apology for any discomfort you experienced during your visit. I understand your concerns regarding the size, furniture, and appearance of the rooms. We value your feedback and will work on addressing these issues to enhance the overall experience for our guests. Thank you for choosing Quest Albury on Townsend, I hope we have the opportunity to welcome you back in the future. Kind Regards, Paris Front Office
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Paris , Hotel Management
Dear Kathryn,Thank you for sharing feedback about your stay at Quest Albury on Townsend. Thank you for the amazing score of 5/5. It is wonderful to know you enjoyed your stay. It would our pleasure to welcome you back to Quest Albury on Townsend Kind Regards, Paris Locke Front Office
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
7 Mar 2024 by Paris , Hotel Management
Hello Catherine, Thank you for taking the time to share feedback about your stay at Quest Albury on Townsend. Thankyou for the 5/5 review, I will be sure to pass on your positive score to our team. I hope we have the opportunity to welcome you back again. Safe Travels.Kind Regards, Paris Locke Front Office
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Paris , Hotel Management
Hello Ian, Thank you for your 10/10 review, I appreciate you taking the time to share feedback about your stay at Quest Albury on Townsend. You are welcome back anytime!Kind Regards,Paris Locke Front Office
by A verified traveler
Great Place to Stay
Posted 18 Feb 2024 on HotelsBed was very comfortable, firm. Room was clean and well looked after. Modern. Had an issue with the air con and the staff couldn't have been quicker about it. Manager came straight away and the maintenance guy. I was moved to another room but the service of staff was really good. This place is a few door from Maccas, Hungry Jacks and the main strip. Perfect location.
Comment from Hotel Management
21 Feb 2024 by Paris , Hotel Management
Hello Anthony,Thank you for taking the time to review your stay at Quest Albury on Townsend. We are so glad to hear you enjoyed your time with us.Have a great day and safe travels.
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Paris , Hotel Management
Hello Alexandra,Thank you for taking the time to review Quest Albury on Townsend. Your feedback is invaluable.Have a great week.
