Ratings based on 774 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
They are to be commended for their express check in and check out. I’ve never seen such efficiency!
Great place to stay, very spacious.
Was a bit noisy at night with the hooligans so I’m glad I parked inside the car park.
by A verified traveler
Posted 28 Apr 2024
Handy location easy walk to city centre.
by A verified traveler
Posted 22 Apr 2024
Great place, clean and convenient location - staff were very helpful.
by A verified traveler
Posted 19 Mar 2024
Unnecessarily overlarge rooms with uncomfortable furniture and unattractive outlook.
Comment from Hotel Management
20 Mar 2024 by Paris , Hotel Management
Dear Terry,Thankyou for your feedback regarding your stay at Quest Albury on Townsend. Please accept our sincere apology for any discomfort you experienced during your visit. I understand your concerns regarding the size, furniture, and appearance of the rooms. We value your feedback and will work on addressing these issues to enhance the overall experience for our guests. Thank you for choosing Quest Albury on Townsend, I hope we have the opportunity to welcome you back in the future. Kind Regards, Paris Front Office
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Paris , Hotel Management
Dear Kathryn,Thank you for sharing feedback about your stay at Quest Albury on Townsend. Thank you for the amazing score of 5/5. It is wonderful to know you enjoyed your stay. It would our pleasure to welcome you back to Quest Albury on Townsend Kind Regards, Paris Locke Front Office
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
7 Mar 2024 by Paris , Hotel Management
Hello Catherine, Thank you for taking the time to share feedback about your stay at Quest Albury on Townsend. Thankyou for the 5/5 review, I will be sure to pass on your positive score to our team. I hope we have the opportunity to welcome you back again. Safe Travels.Kind Regards, Paris Locke Front Office
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by Paris, Hotel Management
Hello Mathew, Thank you for taking the time to leave a review of your stay at Quest Albury on Townsend. I'm sorry to hear you didn't have a positive experience. I'd be great to know where we went wrong. Please feel free to contact us to discuss your review and hopefully we can come to a solution. We value all feedback, it helps us learn and grow.
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
21 Feb 2024 by Paris , Hotel Management
Hello Mira,Thank you for taking the time to provide your review of Quest Albury on Townsend. Our team strives to create an effortless stay for every guest and your value feedback helps us improve our service. Have a great week
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
10 Jan 2024 by Harry, Hotel Management
Dear Steven,Thank you for taking the time to review Quest Albury on Townsend. We look forward to welcoming you back when you are next in town.Happy & Safe TravellingKind RegardsHarry
by A verified traveler
Spacious room and comfy
Posted 6 Jan 2024 on HotelsThe room was hot when we arrived and it took some time for the air conditioning to cool the room. The mattress is adequate though I could feel the spring when I slept on it.
The hotel room is spacious and clean.
Comment from Hotel Management
10 Jan 2024 by Harry, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your insights, and I am pleased to hear that you found our hotel room spacious and clean.I apologize for any inconvenience you experienced with the room temperature upon arrival.Your input is valuable as we continuously strive to provide the best possible guest experience. If there are specific details you would like to discuss further or if you have additional suggestions, please feel free to reach out.Kind RegardsHarry
