Ratings based on 997 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Mar 2020
This hotel was under renovation at the time of my visit. Check in took about 10 min. Once we got into our room we noticed the trash was not taken out from the previous guest. The bathroom had dead cockroaches on the floor. We told the front desk and they wanted to move us to a different room but I opted for the refund. It was disgusting and inexcusable. Don’t stay here!!
by A verified traveler
Posted 9 Mar 2020
by A verified traveler from Perris Ca.
Posted 9 Mar 2020
For 50 bucks you get a very nice suite at a bargen price. Close to food and shopping.
by A verified traveler from Torreon
Posted 4 Mar 2020
The worst hotel Ive ever stayed, no heating, super filthy, rude personel, shady charges, cash deposit. P
by A verified traveler
Posted 3 Mar 2020
dirty no heat or cooling ..roaches te worst hotel ever stayed at.
by A verified traveler
Posted 1 Mar 2020
by A verified traveler
Posted 20 Feb 2020
by A verified traveler from San Francisco
Posted 13 Feb 2020 on Orbitz
There were bugs all over the room, in the tub and on the bathroom floor, I checked in and about 30 min later, checked right back out and got a refund. I will never stay here or recommend this place to anyone. Looked like there were a bunch of druggies staying there and there was trash all over the property. The bear statue was cute though.
by A verified traveler
Posted 12 Feb 2020 on Hotels
Rhere was no HEAT IN ANY OF THE ROOMS THEY GIVE U A LITTLE HEATER
by A verified traveler from Farmington
Posted 27 Jan 2020
We needed to stay in Albuquerque one night so I made reservation for a ground floor room at Pan American Inn & Suites After checking in on Friday, January 24, we entered the room & discovered it was not cleaned!! The worker got us into another room which looked alright We later found the bathtub was not cleaned; it had hair on the tub!! The heater did not work and it got very cold. We didn't have a restful night!
On Saturday we found that we needed to stay another night so giving them the benefit of a doubt, I reserved a room at the same motel. The lamp in this room didn't work and the bathroom sink had a very slow drain! To our disappointment, we were given another uncleaned room! We couldn't open the third room which was on the second floor and there was a bad smell on that floor. We just opted to stay in that first room with the slow drain sink!
We left early the next morning and was very very disappointed with this motel!! We are not staying there anymore. When we asked to be compensated for all our troubles, Melissa and Shannon said to report it to Expedia since I had booked the room through you. So now that I've presented my complaints, I'd like to be compensated for what we encountered at this particular motel!! Thank you for your consideration.
