Ratings based on 623 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Uncooperative and dishonest office staff!!! They refused to reimburse me 'cause I paid for two(2) days yet only stayed for one(1). Beware...
Comment from Hotel Management
31 May 2024 by Brand Experience Team, Hotel Management
Hi Ralph,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
15 May 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 17 Apr 2024
Door wouldn’t lock properly, door blocker broken, door looks like it had been kicked in several times
Comment from Hotel Management
24 Apr 2024 by Brand Experience Team, Hotel Management
Hi Anthony, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 3 Apr 2024
When I parked in front of my room, first thing I was approached by a homeless person asking me to buy something from him, for money, food and drink. I felt unsafe walking up to my room. When I got into my room, it smelled like cigarette smoke.
Comment from Hotel Management
17 Apr 2024 by Nancy Y., Hotel Management
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
12 Apr 2024 by Brand Experience Team, Hotel Management
Hi Laureen, We are glad you enjoyed your stay!Maz K.#Team6
by A verified traveler
Posted 3 Mar 2024 on Travelocity
Nice rooms.
Comment from Hotel Management
13 Mar 2024 by Brand Experience Team, Hotel Management
Hi Melinda,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Not great
Posted 22 Feb 2024 on HotelsAll hotels have a microwave and small fridge, but this one did not. And there was no chair for the desk. There was no cold water in the sink.
Comment from Hotel Management
6 Mar 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
