Ratings based on 423 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2024
Very nice and clean
Comment from Hotel Management
29 Mar 2024 by Manager, Hotel Management
Hello Katrina,We're pleased to hear you found our hotel nice and clean. Your feedback is valuable to us as we strive to maintain high standards for all our guests. If there is anything else we can assist you with, please don't hesitate to contact us.
by A verified traveler
Posted 12 Mar 2024
The window to my room was broken, there were fruit flys and stained towels and sheets.
Comment from Hotel Management
14 Mar 2024 by Manager, Hotel Management
Hello Xavier, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.
by A verified traveler
Okay, but some concerns.
Posted 19 Feb 2024 on HotelsThe bed was comfortable and linens and towels were clean. But the room was somewhat dingy and the bathroom was worn and grimy in spots. The sign in the lobby said that the breakfast would begin at 7:00 am, but the doors didn't open until 8:00 am each day. This caused me to miss the breakfast two of the three days. There were several homeless people loitering around the hotel.
Comment from Hotel Management
21 Feb 2024 by Manager, Hotel Management
Hello David, We appreciate your feedback on the comfortable bed and clean linens and towels. We will certainly address your concerns about the room and the bathroom with our housekeeping team. The breakfast timing issue and loitering guests will also be looked into for our guests' safety and convenience. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 30 Nov 2023 on Hotels
Night man at the front desk was fantastic.
Room was a typical cheap motel, lots of sirens at night and a gunshot a few blocks over when we arived.
Comment from Hotel Management
2 Dec 2023 by Manager, Hotel Management
Hello Autumn, Thank you for taking the time to share your feedback. We appreciate your kind words about our night man at the front desk. We apologize for any inconveniences you experienced during your stay. Our team is always working to ensure the safety and comfort of our guests. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 14 Nov 2023 on Hotels
Comment from Hotel Management
16 Nov 2023 by Manager, Hotel Management
Hello Viann,Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our team strives to provide exceptional service to all our guests, and we will take your comments into consideration for future improvements. Please feel free to contact our management team directly to discuss your concerns further.
by A verified traveler
Posted 13 Nov 2023
The first night we checked and they put us in a room that was dirty and had a completely shattered window that was barely held together with tape. Wind came through as well as noise from the street below all night. They said there wasn't another room available. The following morning they also said no other rooms were available, but later in the morning they found they had 2 other rooms available. We were able to be placed in the quieter room, and this room was very good. It was clean, the bed was comfortable and best of all, it was quiet with no window issues.
Comment from Hotel Management
16 Nov 2023 by Manager, Hotel Management
Hello Jessica,We apologize for the inconvenience you experienced during your stay. We understand how important it is to have a clean and comfortable room. We regret any discomfort caused by the initial room assignment. We are glad that we were able to accommodate you in a quieter room the following day. We appreciate your understanding and hope that you enjoyed the rest of your stay with us.
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
15 Nov 2023 by Manager, Hotel Management
Hello Jesus,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.
by A verified traveler
Posted 9 Nov 2023
Comment from Hotel Management
1 Dec 2023 by Manager, Hotel Management
Hello Angelica,Thank you for choosing our hotel for your recent stay! We are thrilled to see that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Weekend
Posted 5 Nov 2023 on HotelsClean and comfortable with parking and near airport.
Comment from Hotel Management
7 Nov 2023 by Manager, Hotel Management
Hello Kimberly,Thank you for choosing our hotel and for taking the time to leave a review. We're glad to hear that you found our accommodations clean, comfortable, and conveniently located near the airport. We appreciate your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 29 Oct 2023
The entire staff are completely rude and seem to HATE any guest that arrives! I was so offended I just left and took the loss of money!!
Comment from Hotel Management
1 Nov 2023 by Manager, Hotel Management
Hello Heidi L, We are sorry to hear about your unpleasant experience with our staff. We pride ourselves on providing excellent customer service, so this is definitely not the impression we want to leave on our guests. Your feedback is valuable to us, and we will make sure to address this issue internally. Thank you for bringing it to our attention.
