Ratings based on 692 Verified Reviews
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Bed covers stained. Stain on two of the rags and towels. I'm a burqueño myself, so I know the city is a little rough, but damn there was dopeheads all around that area.
(Heidi) the maintenance man, and the women at the desk in the morning are all very friendly. Thank you guys. But the rooms could really use an upgrade old tv, (remote didn't work) had trouble getting the door open everytime I went in and out of the room.
by A verified traveler from Tucson
Posted 4 May 2024
by A verified traveler
Posted 1 May 2024
Heidi at the front desk was very kind and helpfull. She went beyond her job to help with ordering take out for me. Also in the morning as I was walking to my car she greated me by my name and thanked me for staying there. The room was clean and comfortable and very quite
by A verified traveler
Posted 28 Apr 2024
false advertising about breakfast, broken tv and lack of response to fix it. Dirty bedsheet
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Rahul, Hotel Management
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Guest satisfaction is our top priority, and we take your comments seriously. We will address the issues you mentioned with our team to ensure that we improve and provide a better experience for all our guests in the future. If you would like to discuss your concerns further, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.
by A verified traveler
Posted 26 Feb 2024
Everything was perfect security everything over here really perfect clean room staff is friendly general managers really really friendly and the manager thank you for
Comment from Hotel Management
4 Mar 2024 by Rahul, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your positive experience! We're thrilled to hear that you found our hotel to be a great spot for a spontaneous overnight stay and that our friendly staff made you feel welcomed and safe. It's wonderful to know that you and your fiance enjoyed your time with us enough to extend your stay.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for your support!
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Raul, Hotel Management
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our rooms clean and comfortable, and that our staff provided excellent service during your stay. Guest satisfaction is our top priority, and we're delighted that we were able to meet your expectations. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Safe travels!
by A verified traveler from Albuquerque
Posted 12 Feb 2024
Wonderful experience
Comment from Hotel Management
4 Mar 2024 by Rahul, Hotel Management
\We appreciate your kind words and look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for your support!
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
12 Feb 2024 by Raul, Hotel Management
Thank you so much for taking the time to leave us such a glowing review! We're delighted to hear that you had an enjoyable experience during your stay with us.We take great pride in providing exceptional service and creating memorable experiences for our guests, and it's always rewarding to receive such positive feedback.We look forward to welcoming you back again soon for another wonderful stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.
by A verified traveler from Riverside
Posted 31 Dec 2023
Comment from Hotel Management
12 Feb 2024 by Raul, Hotel Management
Thank you for taking the time to share your feedback with us. We value all comments, as they help us identify areas for improvement and ensure a better experience for our guests.We're disappointed to learn that your stay did not meet your expectations and that you rated us a 2 out of 5. Your satisfaction is important to us, and we apologize for any shortcomings you experienced during your time with us.We would greatly appreciate the opportunity to discuss your concerns further and address any specific issues you encountered. Please feel free to reach out to our management team directly so that we can better understand your feedback and work towards resolving any issues.Once again, we apologize for falling short of your expectations and hope to have the chance to welcome you back in the future for a more positive experience.
