Ratings based on 981 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Everything was great
by A verified traveler
Posted 2 Jun 2024
Only issue was the congested elevators.
by A verified traveler
Posted 1 Jun 2024
Ernie in maintenance was very friendly and helpful! The night manager or gentleman that was there until 11pm each night, I am forgetting his name but tall gentleman was always so friendly and aware of what’s going on in the town!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Melissa FOM, Hotel Management
Thank you for taking time to leave us a review. What could we have done to earn a 5 star? Thank you.
by A verified traveler
Posted 24 May 2024
Roaches in room had to move to other room and only credit 30.00 dollars, seems like staff and management is ok with roaches in their rooms
Comment from Hotel Management
27 May 2024 by Drew, Hotel Management
I am very sorry to hear about your experience with us. We will make corrections so that we can avoid that type of situation in the future.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
28 May 2024 by Drew, Hotel Management
Thank you Douglas for the positive review. We are glad you enjoyed your time with us!
by A verified traveler
Posted 19 May 2024
Great balconies
Comment from Hotel Management
27 May 2024 by James, Hotel Management
Thank you for rating your stay with us so highly. We hope you choose to stay with us again in the future.
by A verified traveler
Posted 16 May 2024
This is a racist place to stay at. They were rude, did not have good greeting manners, lady was rude. No room available when booked already. Does not accept third party booking. Horrible place and horrible experience.
Comment from Hotel Management
31 May 2024 by Melissa FOM, Hotel Management
Hi Theresa,I do not see that you came to or stayed in our hotel. and in fact, this Expedia reservation was cancelled, and your fees were given back to you. We were not sold out at any time this month and have had plenty availability. I do regret that you had a bad experience, but please know you would have enjoyed a stay with us here at the Crowne Plaza.
by A verified traveler
Posted 15 May 2024
Nice lobby, the restaurant looked nice, but we did not have breakfast there. We looked for a hotel guide, printed or on TV but could not find one.
Comment from Hotel Management
28 May 2024 by Drew, Hotel Management
Thank you Tim for the positive review. We have our on-site breakfast restauraunt open daily from 6am to 11am labelled as the "Stone Street Cafe". We're sorry that we missed the oppurtunity to serve you. Hotel directions and restaurant menus can always be provided at our front desk. We hope to see you again!
by A verified traveler
Posted 10 May 2024
We had a dead bug in our room. The room had not been dusted in a while.
When eating at the restaurant the silverware was not clean and the service was non existent.
Comment from Hotel Management
28 May 2024 by Drew, Hotel Management
Thank you for your review. I am so sorry for the issues that you experienced during your stay. We will strive toeliminate these issues and create a more positive experience for you in the future.
