Ratings based on 1,411 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Need to know how to work around third party booking issues without making the customer wait 20 minutes.
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello David,We apologize for any inconvenience you experienced with third-party bookings. For faster assistance in the future, we recommend reaching out to the hotel directly for booking inquiries to ensure a smoother check-in process. Your feedback is valuable in helping us improve our services for all guests.
by A verified traveler
Posted 2 Jun 2024
Great hotel, only downside was getting there through the airport parking
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Mark,We appreciate your positive feedback on our hotel! We recommend reaching out to airport authorities regarding the parking experience. Thank you for choosing to stay with us.
by A verified traveler
Posted 1 Jun 2024
Nice rooms... ckean
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Barbara,We are pleased to hear that you found our rooms to your liking and clean. Your comfort is important to us, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 1 Jun 2024
Hotel suite was beautiful and spacious. Accommodations were great. The location of the hotel was inconvenient because of the proximity of the airport.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello MARIA,We're delighted you enjoyed our beautiful and spacious suite. We appreciate your feedback on your accommodations. Our team always strive to create a comfortable stay for our guests. If you have any more concerns, please feel free to reach out to us directly.
by A verified traveler
Posted 31 May 2024
Great and clean
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Leslie,We are delighted to hear that you found our hotel to be great and clean. Our team works hard to provide a comfortable and enjoyable stay for all our guests. Your feedback is truly appreciated and we hope to welcome you back in the future.
by A verified traveler
Posted 31 May 2024
The front desk guy was rude checking us in. Not very welcoming, otherwise, our stay was great!
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Krystal,We're delighted to hear that you enjoyed your overall stay with us. We appreciate your feedback regarding the check-in experience and will address this with our team to ensure future guests feel more welcome upon arrival. Thank you for choosing our hotel, and we hope to welcome you back again soon.
by A verified traveler from Martinez
Posted 30 May 2024
Great if you are going to the airport!
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Cindy,We appreciate your feedback and are pleased to hear that our hotel's proximity to the airport was convenient for you. We strive to provide a convenient location for all our guests' travel needs. If there is anything else we can do to enhance your guest experience in the future, please don't hesitate to let us know.
by A verified traveler
Posted 28 May 2024
My experience was top notch. From check in . The well dress concierge directed me to everything. Very helpful great job.
Breakfast was plentiful very clean.
Check out I accidentally left my wallet. Omg immediately I called and the staff brought it down to front desk. Much needed to get home.
Comment from Hotel Management
31 May 2024 by Manager, Hotel Management
Hello Talita,We are thrilled to hear about your top-notch experience during your stay! Our concierge team takes pride in providing excellent service. It's wonderful to know you enjoyed our plentiful and clean breakfast offerings. We're glad we could assist in reuniting you with your wallet promptly. Your comfort and well-being are always our top priorities.
by A verified traveler
Posted 28 May 2024
I have stayed at this facility Multiple times. It is always clean and meticulous.
The staff is second to none.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Marilyn,We appreciate your loyalty and kind words about our cleanliness and staff. Your positive feedback means a lot to us. If you ever need anything during your future stays, feel free to contact us.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Bart,We are stoked to hear that you had a wonderful experience during your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!
