Ratings based on 245 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
The pool was closed! There was nothing online stating the pool would be closed or that any renovations were going on to the property!
Comment from Hotel Management
22 May 2024 by Lori, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We apologize that you did not enjoy your stay with us. We will take this review and rectify the issue you were having. We hope you stay with us again in the future and let us know if we have improved!
by A verified traveler from Whiteville
Posted 29 Apr 2024
The customer service was good. The hotel is undergoing renovations and there were supplies neatly stacked around, which is understandable. We were lucky and got one of the newly, updated rooms. The shower is excellent and the A/C was nice and cool. Overall, the hotel is clean. The area around the hotel is sketchy. I didn't feel safe walking out after dark. There was a disturbance in the breakfast area one morning that was alarming. They also ran out of clean towels, but I was able to get what I needed in time. The surrounding rooms were noisy. There was loud activity throughout the night....door slamming, loud voices. The room above us was really loud also. I did not complain, just tried to sleep through it. It is located next to a couple of eating places, right across the road from Walmart and other stores. If I had to stay more than one night, I would have found somewhere else. Nothing against the folks working there, they were great. I just didn't feel safe.
Comment from Hotel Management
2 May 2024 by Lori, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We apologize that you did not enjoy your stay with us. We will take this review and rectify the issue you were having. We hope you stay with us again in the future and let us know if we have improved!
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
9 May 2024 by Lori, Hotel Management
Thank you for taking the time to share your feedback. Based on how you rated us, we apologize to know that we fell short of your expectations. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future.
by A verified traveler
Posted 17 Feb 2024 on Hotels
Everything was good as always. Reason for 3 stars is because they are in the middle of remodeling all rooms. When i got there i had to wait for a refrigerator to be put in the room and the tub drain was clogged. Everything was fixed. But the tub drain was not fully fixed. Only some draino was put in the drain
Comment from Hotel Management
23 Feb 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A verified traveler
Posted 17 Feb 2024 on Hotels
Facility is under renovation however the staff were helpful and courteous. The bathroom has a leak at the shower door connection where caulking is incomplete leading to a mildly flooded floor after showers. Outside of that a good stay. Much less noisy than other lodging in town.
Comment from Hotel Management
23 Feb 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A verified traveler
Posted 13 Feb 2024
The only problem was the shower head and I told them but they did not fixed but I would stay there again
Comment from Hotel Management
14 Feb 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A verified traveler
Posted 13 Feb 2024 on Hotels
The mattress was messed up felt the wires on my back. No hot water the day I was leaving, none! The key needs to be constantly programmed. And last but not least somehow the address link is defective so if you don’t know the area, you will get lost !
Front desk lady very nice not her fault.
Comment from Hotel Management
14 Feb 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by AGM LORI, Hotel Management
Thank you for your review of the Sleep Inn & Suites, Albemarle. We are so sorry to hear of your issues during your stay with us. We will certainly look into these matters and resolve them quickly as possible as this is not the standard we live up to at the Sleep Inn & Suites. We are in renovation to improve most of those issues. We hope to see you again in the future and make up for your past stay. Thank you
by A verified traveler
Posted 30 Jan 2024
Comment from Hotel Management
31 Jan 2024 by AGM LORI, Hotel Management
Thank you for your great review of the Sleep Inn & Suites , Albemarle . We are very happy you enjoyed your stay with us, and we hope to see you again soon.
