Ratings based on 436 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
I woke up to a roach on my pillow and the lamps had rust and roach droppings on them
Comment from Hotel Management
11 Jun 2024 by Customer Care Team, Hotel Management
Dear Miraki, we're truly sorry to hear about your disappointing experience during your stay. Your comfort and well-being are our top priorities, and it's unacceptable that you encountered cleanliness issues, including a roach in your room. We take hygiene and cleanliness very seriously, and we will address this matter immediately with our housekeeping team to ensure that all our rooms meet the highest standards of cleanliness and pest control. Please accept our sincerest apologies for any distress or inconvenience this may have caused you. We appreciate your feedback, and we hope to have the opportunity to make it right and regain your trust in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.Best Regards,Guest Experience Team
by A verified traveler
Posted 9 Jun 2024
Room was very dirty. Stains running down the walls, bugs, and mold in the bathroom.
Comment from Hotel Management
10 Jun 2024 by Customer Care Team, Hotel Management
Dear Marissa, we sincerely apologize for the unacceptable condition of your room during your stay. Cleanliness and maintenance are top priorities for us, and we are deeply disappointed to learn of the issues you encountered, including stains, bugs, and mold. Please rest assured that this does not reflect our usual standards, and we are taking immediate action to address these concerns with our housekeeping and maintenance teams. We are committed to ensuring all our guests enjoy a comfortable and hygienic environment, and we would appreciate the opportunity to make it right for you. Please contact our team at your earliest convenience so we can discuss compensation and ensure your future visits are met with the quality experience you deserve.Best Regards,Guest Experience Team
by A verified traveler from Blakely
Posted 9 Jun 2024
It is right next to the mall and several restaurants. Very convenient.
Comment from Hotel Management
10 Jun 2024 by Customer Care Team, Hotel Management
Dear Levis, thank you for sharing your positive experience with us! We're delighted to hear that our convenient location near the mall and various dining options added value to your stay. Providing easy access to nearby amenities is something we strive for to enhance our guests' overall experience. We hope to continue exceeding your expectations in the future and look forward to welcoming you back for another enjoyable stay.Best Regards,Guest Experience Team
by A verified traveler
Posted 3 Jun 2024
Other guests were up and chatting outside the rooms late at night and early in the morning. Top linen was soiled, bathroom facial tissue-only 4 pieces; dirty soap dispensers and shower stall had dirty marks. I did not even change my clothes. Reported on my way out next day - no apology!
Comment from Hotel Management
5 Jun 2024 by Customer Care Team, Hotel Management
Dear Adrine, we deeply apologize for the disappointing experience you had during your recent stay with us. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback regarding the noise disturbances and cleanliness issues is greatly appreciated, and we will share these concerns promptly with our housekeeping and maintenance teams to ensure that they are resolved for future guests. Additionally, we apologize for the lack of apology when you reported the issues upon your departure; this is not reflective of the level of service we aim to provide, and we will review this matter with our team to ensure better communication and resolution in the future. We understand the impact that these issues had on your stay, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience. If there's anything further you would like to discuss or if there's anything we can do to assist you, please don't hesitate to reach out to us directly.Best Regards,Guest Experience Team
by A verified traveler
Posted 31 May 2024
I liked the close proximity to shopping and eating locations. The things that I didn't like is that there were stains on the beddings, looked like food and some sort of residue on the floor, it seemed sticky.
In addition to this there was black mold in the shower. I didn't ask for a different room or change hotels because I was tired from traveling and only there for the weekend.
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Kimberly, we're pleased to hear that you found our hotel's proximity to shopping and dining convenient for your stay. However, we're deeply sorry to learn about the cleanliness issues you encountered in your room. Providing a clean and comfortable environment for our guests is our top priority, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable, and we will share these concerns with our housekeeping team to ensure improvements are made. We understand that changing rooms or hotels may not have been feasible given your circumstances, but please know that your comfort and satisfaction are important to us. If there's anything we can do to make amends or if you have any further comments or requests, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 31 May 2024
There was bugs in the room. I booked for 2 nights, checked out after 1. I was offered another room, however, it's reasonable to believe bugs works been in that room as well. I did not receive a refund for the 2nd night
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Terrion, we're deeply sorry to hear about the issue you encountered during your stay. Providing a comfortable and bug-free environment is essential, and we apologize for falling short of your expectations. Your experience does not reflect the standards we strive to maintain, and we understand your decision to check out early. We regret any inconvenience caused and apologize for the lack of a refund for the second night. Please rest assured that we take reports of pests seriously and have taken immediate action to tackle the situation. We would like to rectify this matter and offer you a refund for the second night. Kindly reach out to our team with your booking details, and we will assist you promptly. Your satisfaction is important to us, and we appreciate your understanding.Best Regards,Guest Experience Team
by A verified traveler
Posted 23 May 2024
It was good
Comment from Hotel Management
24 May 2024 by Customer Care Team, Hotel Management
Dear Deneen, thank you for your feedback! We're glad to hear that your experience was good overall. If there's anything specific we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back again soon!Best Regards,Guest Experience Team
by A verified traveler
Posted 23 May 2024
The staff was nice and friendly but the rooms were very clean
Comment from Hotel Management
24 May 2024 by Customer Care Team, Hotel Management
Dear Mannie, we're glad to hear that you found our staff nice and friendly during your stay. However, we apologize if the cleanliness of the rooms did not meet your expectations. Your feedback is valuable to us, and we will share this with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 21 May 2024
The lobby was very nice & clean. The room had a chair that was so filthy! I did let the front staff know they should throw it out. Room smelled, floor was sticky, & just dirty. Poor maintenance over all.
Comment from Hotel Management
22 May 2024 by Customer Care Team, Hotel Management
Dear Karen, we're truly sorry to hear about your disappointing experience during your recent stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we apologize for falling short of your expectations. Your feedback regarding the cleanliness of the room and the condition of the chair is concerning, and we will share these issues with our housekeeping and maintenance teams immediately to ensure improvements are made. Additionally, we apologize for any inconvenience caused by the unpleasant odor and sticky floor. Your comments are invaluable to us, and we will work diligently to rectify these issues and enhance our overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards,Guest Experience Team
by A verified traveler
Posted 13 May 2024
It was clean and in a great location but a little noisy I would stay again everyone was nice
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear Trevonda, we're pleased to hear that you found our hotel clean and conveniently located. However, we apologize for any noise disturbances that affected your stay. Your feedback is valuable to us, and we'll work to handle any noise concerns to ensure a more peaceful experience for you in the future. We're glad to hear that our staff provided friendly service, and we look forward to welcoming you back for another stay. Thank you for choosing us, and we appreciate your understanding.Best Regards,Guest Experience Team
