Ratings based on 985 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Very tired and old furnishings
by A verified traveler
Posted 29 Apr 2024
Nice hotel. We had the family room but a bit noisy close to the main road. Cutlery in the room, but no plates. The continental breakfast was good. Happy with the friendly check in/out. Dissapointed that the Bar and Restaurant was closed for dinner. No accessable power points in the second room. Had to move the chest of drawers to access the only one. Overall, happy with our stay.
Comment from Hotel Management
30 Apr 2024 by Ibis Team, Hotel Management
Dear Gavin,We very much appreciate your comments regarding your stay at ibis Styles Albany. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,ibis Styles Albany team
by A verified traveler
Posted 25 Apr 2024
Great location.
However shower and wifi were terrible.
Shower had no pressure or hot water really.
Wifi didn't work.
When travelling all you ask for is a good shower and Wifi.
Got neither unfortunately.
Breakfast was nice however we didn't eat there until the last day as we were told restaurant was closed.
Comment from Hotel Management
26 Apr 2024 by ibis team , Hotel Management
Dear Vanessa,Thank you for taking the time to leave use a review.We have revied your feedback with our housekeeping and maintenance teams, thank you for giving use the opportunity to review our performance and improve ]regards ibis Styles Albany Team
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 11 Apr 2024
Need to improve cleanliness a little more
Comment from Hotel Management
16 Apr 2024 by Ibis Team, Hotel Management
Dear Monir,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping team, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team
by A verified traveler
Posted 9 Apr 2024
The general condition of the property was tired and old but when trying to shower there was no hot water in the shower and very little pressure. Not a great way to start the day.
Comment from Hotel Management
16 Apr 2024 by Ibis Team, Hotel Management
Dear Bruce,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
17 Apr 2024 by Ibis Team, Hotel Management
Dear Geoffrey,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team
by A verified traveler
Posted 27 Mar 2024
Very basic accommodation but suitable for a fantastic stay in Albany. Reasonably priced. A little out of town.
Comment from Hotel Management
28 Mar 2024 by Ibis Team, Hotel Management
Dear Chris,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at ibis Styles Albany.Regards,ibis Styles Albany team
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Ibis Team, Hotel Management
Dear Dieter,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at ibis Styles Albany and will consider your feedback as we strive to improve the quality of our services.Regards,ibis Styles Albany team
by A verified traveler
Posted 14 Mar 2024
We arrived a little after 6:00pm, the person at the reception told us that the reception was closed and directed us to follow the check in instruction on the front door. We couldn’t find that, as well as the reception person, as it was wrongly displayed when the door is open, she was extremely rude.
Terrible hygiene in the rooms, a dead bug on the pillow, a worm on the bed and heaps of dust behind the curtain. We can provide photos if needed.
No Wi-Fi and restaurant as listed in the information on Expedia.
Payment option other than Credit Card is not available, and the Credit Card surcharge was not stated in any information.
Give us a very bad impression of Albany and Expedia.
Comment from Hotel Management
15 Mar 2024 by Ibis Team, Hotel Management
DearKa Shun ,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, ibis Styles Albany team
