Ratings based on 925 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
My family and I enjoyed our stay. It was clean, more than I expected, peaceful, and the staff were friendly. I would definitely stay here again. Thank you
by A verified traveler
Posted 10 Jun 2024
Our room had a very odd smell to it, I would say close to a mildew/sewage mix. It was very strong but but strong enough to be bothered by it.
Comment from Hotel Management
12 Jun 2024 by Shawna Smith GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 4 Jun 2024
I loved The smell of fresh baked goods and cinnamon when I walked in! I loved their pool and hot tub and the fact that it was open until 11 and my most favorite was their breakfast!!! Anytime I am in this area. This is the hotel I’m staying at!!!
Comment from Hotel Management
5 Jun 2024 by Shawna Smith GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 3 Jun 2024
The staff was all VERY helpful and nice. The breakfast was very good and the service during breakfast was better than I’ve seen. The pool area was well kept and again, the person ensuring there was enough towels was on it. Just overall a great place to stay.
Comment from Hotel Management
5 Jun 2024 by Shawna Smith GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 3 Jun 2024
The entrance and foryer area is very inviting and welcoming. The staff was prompt to attend to us. The ammenties were amazing both in the room and in the foyer area. When in the area or considering a place to stay again, a Best Western will be on the top of my list.
Comment from Hotel Management
5 Jun 2024 by Shawna Smith GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 29 May 2024
Shawna Smith provided excellent customer service as we were checking in.
Comment from Hotel Management
30 May 2024 by Shawna Smith GM, Hotel Management
I am truly grateful for your kind words and taking the time to share your experience. It was a pleasure being able to make your check in smooth as possible. Thank you for your support and we look forward to welcoming you back soon. :)
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Shawna Smith GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soonThank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler from vancouver
Posted 21 May 2024
We spent one night here in order to see the Civil War Reenactment in nearby Lebanon. Our room was clean and quiet. There was an indoor pool and hot tub. They were clean and temperature appropriate. Breakfast included a number of choices including bacon, eggs and potatoes plus make your own waffles. We would stay here again.
Comment from Hotel Management
21 May 2024 by Shawna Smith GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
10 Jun 2024 by Shawna Smith GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 14 May 2024
Nice stay
Comment from Hotel Management
15 May 2024 by Shawna Smith GM, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
