Ratings based on 96 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jul 2022
by A verified traveler from London
Posted 19 Aug 2020
Well this year has been a year of many firsts and different experiences. After a world wide lockdown and different ways of living, I think most of us were in need of a quality holiday. After mulling over options with all the restrictions in place. Will it be statycation or risk going abroad with everchanging rules. We put our trust in Allah and decided to go Turkey and chose Gold City as our resort. Totally feel it was a blessed choice that was guided by Ar Rahman niRaheem. We took the risk and booked individually through websites on our own and got a deal of the century to start with. On Arrival The looming complex on top of a hill did really look majestic. We arrived at this sprawling complex of a grand hotel and surrounding villas and first impressions were spectacular. Due to Covid the complex was pretty empty We were given a pool facing apartment with a superb view of the sea as well. Apartment was Great. Pluses=Bath with a Jacuzzi, WASHING MACHINE,Balcony with superb views. Comfortable beds. Bath was leaking but we reported it and they repaired the issue so all was fine. There are lots of facilities at the hotel. about 5 restaurants, all were closed due to Covid. They had a burger bar on Lower floors, Enjoy Burger semi Gourmet, type burgers for around £4 to £5 pounds with Chips, Absolutely delish and totally reasonable prices for Hotel of this calibre. Loved the burgers here, ordered quite a few... just call us Elvis. They have a cinema, nightclub, spa and massage facil
by A verified traveler
The right choice for your Holiday.. Gold city!
Posted 26 Aug 2018 on Hotels It was a very nice Hotel. The staff were very friendly and spoke very good English. The beach is very close and the hotel provided transport to and from the beach. There is also transport to the centre at a good price. You can also rent a car from the hotel and there is free parking. The food was delicious and there is a wide selection of different dishes. The room was very spacious! Provided a safe, a washing machine and even a Jacuzzi!! There was amazing views from the balcony. The hotel provided for our needsand provided us with the extra bed. There are lots of swimming pools and the waterpark was amazing the entertainment program at night was very nice.I highly recommend this hotel thank you Gold City!
Comment from Hotel Management
29 Aug 2018 by Mine , Hotel Management
Thank you very much for your positive comment about your stay experience at Goldcity Hotel.
We wish you a healthy life.
Best Regards,
by A verified traveler from London
Posted 6 Jun 2018
The resort had guests mainly from Russia (or formerly Russian States) and hence most of the food were catered to their taste robbing my enthusiasm for authentic Turkish food.
2. Announcements, live entertainment and kids activities were all spoken in Russian and hosts were speaking in foreign language(Russian) which meant my kid was alienated completely from the group.
3. very few staff spoke English making it very difficult for me to ask for basics
4. On the day of check out, my 4yr daughter was stopped getting into the restaurant because she didn't have wrist band (the fact is she never had it from day one). Staff's attitude changed completely when I checked out which was hard to digest and made me more eager to get out of the place.
Definitely not recommended for British tourists.
Comment from Hotel Management
7 Jun 2018 by Mine , Hotel Management
Dear Guest,
Thank you very much for your feedback.
Your feedback will be shared to the management.
We are sorry for this very inconvenience.
Regards,
Recommended
for Everyoneby A verified traveler from Manchester
Really Nice
Posted 16 May 2018All positives, everything was good other than the following
although food was ok, it was repetitive.The snack bar food was really nice
thr staff at the sheesha bar arent the nicest. All other staff were really nice
After asking several times for the A.C to be sorted because the room was without a remote, they never sorted it
accomodated more for russians. when speaking to agents or shop staff they said their brochures were designed for russians which automatically made me not purchase anything / arrange any activities with them.
Comment from Hotel Management
29 May 2018 by Mine , Hotel Management
Greetings from Goldcity Hotel.
Thank you very much for your kind feedback.
We will address the issues to the concerned
deparments.
We wish you a good day.
Regards,
Recommended
for Everyoneby A verified traveler
Posted 11 Oct 2017
this hotel is excellent I am so happy all things is very good
by A verified traveler
Great staff and all inclusive facilities
Posted 19 Aug 2017 on HotelsWe had a lovely time at the hotel. The All inclusive service was excellent and all the staff were great especially the staff at the buffet restaurant and snack bar.
We were disappointed with the heat in the reception and lobby area. The air conditioning was not on although I was told it was on but cos doors are open it was not effective, but I went under the air con and could not feel any cold air coming out.
The room was very good but mattress and pillow were too soft.
Location of hotel was far out and taxi was expensive but we knew about this before we left and also our plan was to spend most of our holiday at the hotel
Entertainment was good
Comment from Hotel Management
16 May 2018 by ., Hotel Management
Dear Guest;
Thank you for your pleasing review we are really glad to hear that you enjoyed your stay. And thank you for sharing your opinion with us it'shelping us to provide better service for our guest who will prefer our hotel in the future.
We would like to see you again in our hotel.
Best Regards
Gold City Management
by A verified traveler from London
Good for kids......but
Posted 25 Jul 2016We were kindly upgraded to a deluxe from a villa, and the room was generally excellent. We had a huge jacuzzi and Internet and A/C worked perfectly, but only in the room. Everywhere else, the A/C and Internet hardly works. You spent hours a day trying to connect to wifi when In reception or by the pool while sweating because the A/C doesn't work anywhere in the hotel except for your room. Also, the food got extremely boring over the 7 days and could generally have been better. Apart from that, I and my kids had a nice time. The gym and pool facilities were decent.
Comment from Hotel Management
16 May 2018 by ., Hotel Management
Dear Guest;
Thank you for your pleasing review we are really glad to hear that you enjoyed your stay. And thank you for sharing your opinion with us it's helping us to provide better service for our guest who will prefer our hotel in the future.
Kind Regards
Gold City Mangement
by A verified traveler from cleveland
no body speaks English , house keeping is terrible
Posted 23 Jul 2016
Pros: view of ocean
Cons: language and customer service and cleanness
no body speaks English , house keeping is terrible and if they come they are selecting in cleaning
it is rates five star should be 3 3.5 star
Comment from Hotel Management
by Goldcity Hotel Management, Hotel Management
Dear Hazem;
We are sorry to hear that you didn’t make a pleasant stay with us. We take your opinion serious and we made sure that it won’t happen again. Thank you very much for your review.
Recommended
for Familiesby A verified traveler from Colchester, UK
brilliant family fun
Posted 6 Dec 2015
Pros: pretty much everything
Cons: a few more bbq / grilled meat options would be even better...
Location: private beach is very nice
Staff are very welcoming and polite, impressive facilities, pools, entertainment, food everything makes it a perfect package..
Comment from Hotel Management
25 Mar 2016 by Mine Sonmez , Hotel Management
Dear Guest,
Thank you for your positive comments and for taking the time to write a review and sharing your feedback.
Along with my team, we certainly looking forward to welcoming your return in the very near future.
Sincerely,
