Ratings based on 614 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
A lovely hotel right in the Souq, which is perfect for shopping in the markets, and eating out with plenty of cheap, authentic food to choose from. Our room was a good size with a very comfortable bed, coffee pod machine and unlimited bottled water. We were given a complimentary bowl of fruit upon arrival. The staff were very helpful and kind, and nothing was a bother for them. The breakfast was amazing with a good variety of hot food and pastries as well as barista made coffee. There is a taxi stand right across the road and the cost to the airport is around 28-35 rials ($12-$15 Australian dollars). The metro/train is within walking distance but one of the hotel staff will drop you there in the cart. We enjoyed our stay very much and the hotel comes highly recommended.
Comment from Hotel Management
5 Jun 2024 by Omar Ahmad, Hotel Management
Dear Mrs. Anne,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Omar AhmadFront Desk Manager
by A verified traveler
Posted 4 Jun 2024
This was a great hotel! They own 8 hotels in the area and by staying here you have access to their other facilities. Great food, amazing rooms and very attentive staff. Ahmed was very helpful with transportation as well!
Comment from Hotel Management
4 Jun 2024 by Rania Yacoubi, Hotel Management
Dear Mr Tyler, Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Souq Waqif Boutique Hotels by Tivoli in the near future for another memorable experience.Sincerely,Rania YacoubiDuty Manager
by A verified traveler
Posted 4 Jun 2024
The gentle people behind the desk in the hall.. very kindly to me.. helping me with my luggage delay at the airport, calling me all the time the take service , and the smile on they face every time make my stay even more nicer 🙏
Comment from Hotel Management
4 Jun 2024 by Rania Yacoubi, Hotel Management
Dear Mrs Maria,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Souq Waqif Boutique Hotels by Tivoli in the near future for another memorable experience.Sincerely,Rania YacoubiDuty Manager
by A verified traveler
Posted 2 Jun 2024
Nice hotel
Comment from Hotel Management
2 Jun 2024 by Omar Ahmad, Hotel Management
Dear Mr. Jamil,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Omar AhmadFront Desk Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Omar Ahmad, Hotel Management
Dear Ms Felicia,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Omar AhmadFront Desk Manager
by A verified traveler
Posted 4 May 2024
Súper serquita de el Mercado me encantó gracias
Comment from Hotel Management
4 May 2024 by Rania Yacoubi, Hotel Management
Dear Mrs Maribel,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Souq Waqif Boutique Hotels by Tivoli in the near future for another memorable experience.Sincerely,Rania YacoubiDuty Manger
by A verified traveler
Posted 1 May 2024
I was not able to visit this hotel because flight authorizations from here were cancelled because of security concerns after the rocket attacks. The hotel refused to refund or reschedule the stay, which was their legal right, but I'm certainly not going to give them a good review for not doing what the airlines and other hotels did.
Comment from Hotel Management
1 May 2024 by Omar Ahmad, Hotel Management
Dear Mr. ScottThank you for choosing our hotel and taking the time to share your feedback about your experience with usWe regret to hear that you were dissatisfied with the cancellation fee charged. We understand that unexpected changes in plans can be infuriating, and we strive to balance flexibility with the need to manage reservations effectively.We appreciate your feedback and will certainly review our policies to see if any adjustments can be made to better accommodate our guests' needs while still maintaining the integrity of our operations.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you to our hotels in the near future to experience our services. Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Omar AhmadFront Desk Manager
by A verified traveler
Posted 21 Apr 2024
Good I would stay again
Comment from Hotel Management
21 Apr 2024 by Rania Yacoubi, Hotel Management
Dear Mrs Ghulshana,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Souq Waqif Boutique Hotels by Tivoli in the near future for another memorable experience.Sincerely,Rania YacoubiDuty Manager
by A verified traveler from Rancho Cucamonga
Posted 18 Apr 2024
Perfect hotel in the heart of the old souk. Good breakfast.
Comment from Hotel Management
18 Apr 2024 by Rania Yacoubi, Hotel Management
Dear Mr Marco,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Souq Waqif Boutique Hotels by Tivoli in the near future for another memorable experience.Sincerely,Rania YacoubiDuty Manager
by A verified traveler
Posted 17 Apr 2024
Perfection
Comment from Hotel Management
18 Apr 2024 by Omar Ahmad, Hotel Management
Dear Mr. Abdelmalek,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Omar AhmadFront Desk Manager
