Ratings based on 129 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mississauga
Posted 26 Nov 2023
Real nice hotel, everything looks new, clean and well maintained. Staff are very friendly. It is basically right across Al Ain mall which means you have pretty much everything you need nearby without even driving. I would stay here again.
by A verified traveler
Great experience
Posted 8 Nov 2023 on HotelsVery difficult to find any fault with this hotel. Maybe better training of the breakfast staff. None of them understood how to make a tradition English cup of tea., but that is a minor issue. We enjoyed every minute of our stay. We would love to stay there again. Keep up the high standards!
by A verified traveler from Springfield
Posted 25 Oct 2023
Nice
by A verified traveler
Posted 9 Oct 2023
Really disappointed with our experience at Ayla Grand Hotel. We found black and red mould in the bathroom (around the shower, bath and bathroom fittings) and a dirty scum around the bath plug - we raised this with a lady on reception who said she would arrange for someone to clean it whilst we were out, we returned and the bathroom was exactly as it was when we left. The room lacks the basic amenities that you would expect in a 5* hotel (for example; bath robe, coffee machine, conditioner, smart/streaming TV and an iron that steams). We were staying with our baby son, and the glass protection on the bedside tables were not secured and nearly fell on my son when lightly knocked - this is really unsafe. Ayla Grand has also clearly cut costs where possible, poor workmanship is evident - one sign of this was the bathroom sink which was nearly unusable due to the faucet being too short for the size of the sink. I’m concerned as we’re due to return to the hotel later this week, and I’d like to speak to someone from the management team to ensure that our experience is at least slightly improved.
by A verified traveler
Posted 30 Jul 2023 on Hotels
by A verified traveler
Posted 15 Dec 2022 on Orbitz
Closeness to shopping, quiet location, great services
Comment from Hotel Management
17 Dec 2022 by Ayla Grand Hotel, Hotel Management
Dear valuable guest,First of all, we would like to thank you for taking the time to write to us regarding your experience at Ayla Grand Hotel whilst staying with us. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Best regards,
by A verified traveler
Posted 7 Nov 2022
by A verified traveler
Posted 27 Oct 2022 on Hotels
Comment from Hotel Management
29 Oct 2022 by Ayla Grand Hotel, Hotel Management
Dear valuable guest,Thank you for sharing the scores as per the experienced services at our hotel.We are pleased that our team members managed to make your stay memorable.We look forward to welcoming you back.Best Regards,
by A verified traveler
My stay at Ayla grand
Posted 4 Sep 2022 on HotelsIt is more of a 4-star standard.
The suite was nice.
The hotel did not have an adaptor with lots of discussions and talking to the manager an adaptor was provided.
Empty plates and cutlery are provided at a cost.
Comment from Hotel Management
10 Sep 2022 by Ayla Grand Hotel, Hotel Management
Dear valuable guest,Thank you for sharing the scores as per the experienced services at our hotel.We are pleased that our team members managed to make your stay memorable.We look forward to welcoming you back.Best Regards,
by A verified traveler
So bad check in
Posted 30 Jun 2022 on HotelsCheck in staff so so so bad. This is not 5 star hotel this is -5 star hotel.
