Ratings based on 228 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Silicon Oasis
Posted 16 Jun 2024
Great
by A verified traveler
Posted 31 May 2024
Staff was wonderful. Hotel is very nice and clean. Entire family had a great time
Comment from Hotel Management
3 Jun 2024 by Pierre, Hotel Management
Dear Jasmine,Thank you very much for your review on Expedia.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Al Ain Rotana.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 16 Apr 2024
I would like to share my experience and notice that Mr Nader helped me with providing amazing room for my family. Service is 5 stars and pool and restaurant are mostly recommended.
Comment from Hotel Management
22 Apr 2024 by Pierre, Hotel Management
Dear Kelly,Thank you for taking the time to share your feedback on Expedia following your recent visit at Al Ain Rotana!We are delighted to read your great review post your stay. It is most encouraging for us to receive such praises and gives us great pleasure to know that you thoroughly enjoyed your stay.Your review has been shared with the entire team especially Nader and I am sure that they will appreciate your kind words and compliments very highly.We all look forward to welcoming you back to Al Ain Rotana in the future.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 16 Apr 2024
Not very good
Comment from Hotel Management
22 Apr 2024 by Pierre, Hotel Management
Dear Madiha,Thank you for providing your ratings. We appreciate the time you have taken and would love to hear more from you. Your feedback is important to us so we can serve you even better in the near future. Looking forward to having you again as a guest in our hotel.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 26 Mar 2024
Amazing
by A verified traveler
Unpleasant
Posted 29 Feb 2024 on HotelsI booked on Hotels.com a king size bed pool view on the new wing,
Where do I start ..
I was given a twin room instead with a view of a pool under renovation, the balcony has no visual barrier to the rooms both to my right and left, if you look left or right you see your neighbors hence zero privacy.
The bed mattress was quite stiff but the pillows were great, location is very good with plenty of parking.
Don’t expect a “Rotana” experience.
Comment from Hotel Management
2 Mar 2024 by Pierre, Hotel Management
Dear Hotels.com User,Thank you for taking the time to write us. Please accept our sincere apologies that your overall experience were not able to satisfy your needs or meet your expectations. It is our goal to provide you with the best services. We very much hope to have the opportunity to welcome you back to Al Ain Rotana in the near future and give us the opportunity to know which services and facilities we can improve.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Nice building, terrible service
Posted 26 Feb 2024 on HotelsI was really disappointed in the level of service we received during our stay in the hotel. The room was not properly prepared for 2 guest, even though that's what the booking said. Half of items in the room were missing for the 2nd person, like bathrobe, slippers, etc. When we brought this to the attention of the staff over the phone, we were promised the problem will be resolved shortly. After 10 minute silence, we called again and got another portion of promises. And then the same happened again. And again. Overall we made 4 calls in the span of an hour. We have wasted all this time waiting for someone to come, which is a lot considering this was a weekend trip for us. We have brought up this issue during the checkout, to which we got a response which I can only summarise as "Ah, so sorry that happened to you". It didn't happen to us. You did this. Talking to guests in passive voice does not make the situation better. It is baffling to me that this is supposed to be a 5 star hotel service. I would your hotels at all cost.
Comment from Hotel Management
2 Mar 2024 by Pierre, Hotel Management
Dear Mr. Kahramanov, Thank you very much for your recent stay and for participating in our satisfaction survey. I was disappointed to read your comments and I do apologize that you had to wait a long time in order to receive a second set of amenities. This is certainly not the service quality we want our valued guests to have in our property. We will take your comments further and address it with the respective department managers to improve this aspect of your stay and ensure that you will not have such inconvenience going forward. As well we have updated your profile to ensure that the room is set to your expectations next times. As a gesture of sincerity and as an apology for the inconvenience you had during this stay, I would like to offer you a complimentary upgrade on your next reservation, and I look forward to welcoming you back in our property.I stay at your disposal for further assistance. Sincerely, Pierre Zayoun General Manager
by A verified traveler
The site manipulated my booking date,took my moneyandrefusetocorrectthedateandrefundIdidnotstayinthehotelmyverypoorratingsreflectsmyfrustrationfromHotelcom
Posted 24 Feb 2024 on HotelsThe site manipulated my booking date,took my moneyandrefusetocorrectthedateandrefundIdidnotstayinthehotelmyverypoorratingsreflectsmyfrustrationfromHotelcom
Comment from Hotel Management
2 Mar 2024 by Pierre, Hotel Management
Dear Madiha Fathi Ibrahim,Thank you very much for getting in touch with us. We sincerely apologize for the inconvenience you have experienced. Your feedback is highly appreciated. Once again, thank you for highlighting this matter to us. We look forward in welcoming you in the near future.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 21 Feb 2024 on Hotels
by A verified traveler from Daejon
Posted 14 Feb 2024
spacious, comfortable
Comment from Hotel Management
6 Mar 2024 by Pierre, Hotel Management
Dear SANG KEUN,Thank you for your feedback online. I am so glad that you liked our facilities and services in the hotel. We are happy to serve you and hope to welcome you back for another pleasant stay soon.Best regards,Pierre ZayounGeneral Manager
