Ratings based on 222 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
I would like to share my experience and notice that Mr Nader helped me with providing amazing room for my family. Service is 5 stars and pool and restaurant are mostly recommended.
Comment from Hotel Management
22 Apr 2024 by Pierre, Hotel Management
Dear Kelly,Thank you for taking the time to share your feedback on Expedia following your recent visit at Al Ain Rotana!We are delighted to read your great review post your stay. It is most encouraging for us to receive such praises and gives us great pleasure to know that you thoroughly enjoyed your stay.Your review has been shared with the entire team especially Nader and I am sure that they will appreciate your kind words and compliments very highly.We all look forward to welcoming you back to Al Ain Rotana in the future.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 16 Apr 2024
Not very good
Comment from Hotel Management
22 Apr 2024 by Pierre, Hotel Management
Dear Madiha,Thank you for providing your ratings. We appreciate the time you have taken and would love to hear more from you. Your feedback is important to us so we can serve you even better in the near future. Looking forward to having you again as a guest in our hotel.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 21 Feb 2024 on Hotels
by A verified traveler from Daejon
Posted 14 Feb 2024
spacious, comfortable
Comment from Hotel Management
6 Mar 2024 by Pierre, Hotel Management
Dear SANG KEUN,Thank you for your feedback online. I am so glad that you liked our facilities and services in the hotel. We are happy to serve you and hope to welcome you back for another pleasant stay soon.Best regards,Pierre ZayounGeneral Manager
by A verified traveler from Harrow
Posted 9 Feb 2024
Stayed at this hotel for 3 nights and can happily say it was a great experience.
The breakfast had a-lot of choice with staff going out there way to get you anything you wished.
The area had a lovely calm feel to it and was nice and quite too.
In the evening we spent each night at trader vic restaurant/ bar, which was amazing! Food was great especially the seafood wok dish.
Had a great tiki vibe with a large selection of cocktails and mock tails.
The music Spanish vibes which worked really well. They had two girls who sang with great voices and added to the experience which was brilliant.
Would highly recommend this place and if I’m ever back in Al Ain it would be the only place I would stay without a doubt.
Comment from Hotel Management
6 Mar 2024 by Pierre, Hotel Management
Dear James,Thank you very much for your review on Expedia. We are thrilled to hear that you had a satisfying stay with us, and we appreciate your positive feedback. At our hotel, we strive to provide our guests with exceptional service and a comfortable, relaxing experience. We are pleased to hear that we were able to meet your expectations during your stay with us. Your comments have been shared with our team, who take great pride in providing excellent service and creating memorable experiences for our guests. We hope to have the pleasure of welcoming you back to our hotel in the future.Best regards,Pierre ZayounGeneral Manager
by A verified traveler
Posted 7 Feb 2024 on Hotels
by A verified traveler
Posted 25 Jan 2024 on Hotels
by A verified traveler from Riyadh
Posted 31 Dec 2023
Property has 2 wings (old and new), we choose to stay in the old wing (based on Jessie - reception team-) recommendation.
It was great stay and our room was upgraded to junior suit. The suit was in excellent condition however it was missing some items like slippers, coffee machine, iron and iron board, but the stay was great.
Thank you Jessie for making our stay wonderful.
Comment from Hotel Management
4 Jan 2024 by Pierre Zayoun, Hotel Management
Dear Hazim,Thank you for sharing your feedback on Expedia.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Best regards,Pierre Zayoun
by A verified traveler
Posted 17 Dec 2023 on Hotels
by A verified traveler
Posted 9 Dec 2023 on Hotels
