Ratings based on 999 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 13 May 2024
A beautiful resort with excellent staff. There was some construction going on but it wasn't overly intrusive. The views over Akumal Bay are amazing. Very good food!
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 10 May 2024
by A verified traveler from Diamond Springs
Posted 10 May 2024
We love the snorkeling at the resort and the staff.
The room we had 2001 needed work. Broken mirror. Light fixture hanging from ceiling. We had cockroaches in the room. Box springs had holes in it. Air conditioner did not cool down enough. Lowest was 24. Maids didn’t clean very well. Paint was falling off the wall in the bathroom. The maids didn’t clean the floors. The sheets on the bed was a flat sheet that didn’t fit.
by A verified traveler
Posted 9 May 2024
Akumal Bay is a beautiful little resort. Lots of returning quests because the staff are so awesome, the food is amazing and just an overall fun place to be.
by A verified traveler from Rutherfordton
Posted 8 May 2024
Generally met expectations. Restaurants EXCEED expectations with casual dining and no reservations. Entire staff were helpful, friendly and cordial. No hot showers. We plan another stay when updated rooms become available.
by A verified traveler
Posted 8 May 2024
We stayed at the property from April 29 - May 3, if you need an easy summation of our stay... it is an all-inclusive property with all the food and drink you can ingest but i actually lost weight!!! Not my strategy on a high dollar glutton vacation. First/Worst was our roof top penthouse room 2314 had no air conditioning, never cooled off the entire week.. At night when the ambient air would fall into low seventies room temperature would also fall one degree but the humidity was oppressive. So our swimsuits and evening attire remained damp after removal and hanging up to dry. The buffet style breakfast was the worst variety, selection and quality we have ever experienced at an all inclusive resort. One example, there french toast offering was just triangle cut slices of bread dropped on a grill to slightly blacken (no egg batter dipped) just raw toast. Aurora at omellette station was the only bright person in the entire room. All the seating cushions had food crumbs and mildew stains. Dinner at the al a carte restaurants was okay, but eating areas were hot and humid, menu selection was very limited and repetitive in all four places; a salad, one hot or one cold soup and then about eight entrees to choose with only two being appetizing. This is also the first resort where we could not find a beach or pool lounger... oh we have suffered from the towel game at other places but this time it wasnt that you were stuck in corner or well back of water line, you were stuc
by A verified traveler
Posted 3 May 2024
We have been in this hotel many times and always liked it a lot. In the last couple of years, we feel it’s a getting a bit run down. Lots of broken chairs at the beach. The food so so. We still like the place but perhaps the most concerning issue is that the beach has far more rocks than it used to and there are massive sting rays swimming close to shore which means you need to be super careful when you get in the water and I would not allow young kids alone. That makes it fun to snorkel but not very safe for families with young kids. We do love that they preserve animals and sea life, like the marine turtles and there’s lots of iguanas, agoutis and coatis running around the property but they don’t bother you at all. All in all a good interesting area.
by A verified traveler
Posted 3 May 2024
Resort was beautiful and green. Staff was friendly for the most part. Food was average. Beach and water were breathtaking, however seaweed and rocks in some parts made it somewhat hard to access.
by A verified traveler from Powder Springs
Posted 2 May 2024
