Ratings based on 360 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
The rooms was Smokey with cigarettes and the beds was very hard not comfortable at all
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Verlestine, Thank you for your feedback. We sincerely apologize for the discomfort you experienced due to the smoky room and the hard beds. While we do have designated smoking areas, smoke should never affect our non-smoking guests, and we are sorry for this oversight. Your comments have been shared with our team to prevent such situations in the future. We are also addressing the bed comfort issue to ensure a more pleasant stay for all our guests. Your satisfaction is our priority, and we hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 25 May 2024
A lot of people live in the hotel.
Comment from Hotel Management
26 May 2024 by Hotel Management, Hotel Management
Dear Susan, Thank you for your feedback. Our hotel aims to accommodate both short-term guests and those needing extended stays. We appreciate your understanding and hope this did not affect your experience. Should you have any specific concerns or need assistance, we would love to know and assist you accordingly. We value your input and hope to welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 23 May 2024
Everything needs updated.
Comment from Hotel Management
24 May 2024 by Hotel Management, Hotel Management
Dear Amber, Thank you for sharing your valuable insights. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We have consistently received praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. Thank you again for your feedback; this helps us improve the experience for all our guests. We hope to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 19 May 2024
The communication and customer service is amazing 😍
by A verified traveler
Posted 13 Apr 2024
It smelled like dog pee horribly. Thankfully we didn't spend much time there! The place looked nice and was ok on cost. The smell was horrendous though! Lots of dogs on the first floor. No coffee maker present. That was a surprise for an extended stay hotel.
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Dear William, Thank you for sharing your review. We sincerely apologize for the unpleasant experience you encountered during your stay. Maintaining a comfortable and welcoming environment is of utmost importance to us. Rest assured, we take your feedback seriously and will address the odor issue promptly. Additionally, we appreciate your observation regarding the absence of a coffee maker, and we will consider this in our ongoing efforts to enhance guest satisfaction. Your insights are invaluable to us, and we hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 10 Apr 2024
It was one of the cleanest places we've been in a long time. I was suprised how much space was in the rooms, which made it more comfortable. We had three people in our room and didn't feel crowded, even though we set up a camping cot so we didn't have to share beds. The staff were also friendly and accepting to us and other people we saw in challenging situations. The shower ws big enough to turn around comfortably! (I have 22" shoulders and have often had trouble turning around in hotel showers.) Room for improvement would be that the burners were a little finicky and we needed more towels to start, but we got towels as soon as we asked and there weren't real complaints. I was suprised how much noise was kept out too. A screaming match started in the hallway but with the door closed even our light sleepers were able to sleep through it.
Comment from Hotel Management
11 Apr 2024 by Hotel Management, Hotel Management
Dear David, Thank you for sharing your experience at Extended Stay America! We're delighted you found our rooms spacious and impeccably clean, providing comfort for your stay. Our accommodating staff strives to create a welcoming environment for all guests. We appreciate your feedback regarding the burners and towels; we'll ensure to address these points. We look forward to hosting you again soon!Sincerely,Hotel Management
by A verified traveler
Posted 29 Mar 2024
by A verified traveler
Posted 28 Mar 2024
by A verified traveler
Posted 14 Mar 2024
nobody there after office hours?
Comment from Hotel Management
15 Mar 2024 by Hotel Management, Hotel Management
Dear Louie, We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing.Sincerely,Hotel Management
