Ratings based on 139 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kent
Posted 13 May 2024
Restaurants close early and some require reservations. I arrived late the first night and didn’t know that the restaurant was not open to public or guest the second night so I had to eat at 7-Eleven each night. 7-Eleven is on property was a lifesaver.. not many restaurants in the area but hotel was fantastic
Comment from Hotel Management
14 May 2024 by akita, Hotel Management
Thank you very much for using our hotel. I have read your message. We apologize for the lack of information on our part. There are other Chinese and Japanese restaurants within the hotel, and if there are seats available, you can also use them on the day. I apologize again for not providing you with any guidance. Please do not let this happen to you, and we would be grateful if you could use us again when you come to Akita again. Please send us a message,Thank you very much.
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 1 Mar 2024
Friendly staff
Comment from Hotel Management
14 Mar 2024 by akita, Hotel Management
I appreciate your preferring our hotel to the hotel which is a number. I have you send a message regarding the staff and thank you. We are nice feelings if satisfied. The message which I had shares the staff. When you came to Akita again, I am glad if you can use our hotel. I have you send a message and give thanks again.
by A verified traveler
Posted 12 Jan 2024
Hotel location is a few minutes walk from Akita station. It is well maintained. Its clean, and staff is friendly and helpful. Would stay again when im back in Akita.
Comment from Hotel Management
24 Jan 2024 by akita, Hotel Management
I appreciate your using our hotel. As a stay became significant, we read this message very delightfully, too. I am devoted in all the staff without turning into encouragement by the words that I had from now on. When there was an opportunity to come to Akita again, I think that it is available. I am waiting for second coming heartily.
by A verified traveler
Posted 24 Aug 2023
I had a really good stay in Akita castle hotel, the staffs are super friendly and helpful during check-in and check-out. Overall a very good experience.
Comment from Hotel Management
24 Aug 2023 by akita, Hotel Management
Thank you very much for using our hotel. I read a message. I had words of the praise and read very delightfully. In addition, I am glad if there is a forthcoming opportunity to Akita if you can use our hotel on this occasion. I have you send a message and give thanks some other time.
by A verified traveler
Posted 3 Aug 2023 on Orbitz
by A verified traveler
Posted 18 May 2023
The hotel location is a nice little stroll from the train station, but not too far from other city attractions The room was very spacious and clean. The front desk was very friendly and check-in/check out was an easy process
Comment from Hotel Management
29 May 2023 by akita, Hotel Management
Thank you very much for using our hotel. I read a message. I cause you trouble and am very sorry. I say the matter of the cleaning to a house keeper and do handing down. Please when you came to Akita again not to learn lesson from this, it is a nice feeling if available. I have you send a valuable message and thank you.
by A verified traveler from Coquitlam
Posted 4 May 2023
by A verified traveler
Posted 2 May 2023
