Ratings based on 97 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by Filiz ALGÜL, Hotel Management
Dear Jeyhun,First of all, thank you for choosing DoubleTree by Hilton Trabzon for your stay. From thoughtful touches and friendly service to our Hilton CleanStay standards, the DoubleTree by Hilton Trabzon family strives to make your stay as comfortable as possible, right from the start. We are very sorry to learn that we did not meet your expectations during your stay. We would like to improve our service quality in your future stays and bring the satisfaction of our valued guests to the highest level, if you can convey in detail the issues that you find problems with the service. Thank you again for choosing our hotel for your stay, and we hope to welcome you and your guests back to our hotel as soon as possible. Regards,
by A verified traveler
Posted 30 Oct 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by Guest Relations, Hotel Management
Dear Guest,Thank you very much for your rating!Hope to welcome you again.Regards,
by A verified traveler
Posted 6 Jul 2023
Bad
Comment from Hotel Management
7 Jul 2023 by Filiz ALGÜL, Hotel Management
Dear Guest First of all, thank you for choosing DoubleTree by Hilton Trabzon for your stay. From thoughtful touches and friendly service to our Hilton CleanStay standards, the DoubleTree by Hilton Trabzon family strives to make your stay as comfortable as possible, right from the start. We are very sorry to learn that we did not meet your expectations during your stay. We would like to improve our service quality in your future stays and bring the satisfaction of our valued guests to the highest level, if you can convey in detail the issues that you find problems with the service. Thank you again for choosing our hotel for your stay, and we hope to welcome you and your guests back to our hotel as soon as possible. Regards,
by A verified traveler
Posted 19 Jun 2023
Comment from Hotel Management
26 Jul 2023 by Guest Relations , Hotel Management
Dear Mr Faisal ,Thank you for your evaluation! We're looking forward to welcoming youSincerely
by A verified traveler from Jubail
Posted 23 Sep 2022
Room not that clean and heater not working well at night
Comment from Hotel Management
27 Sep 2022 by Ozge Gokdeniz, Hotel Management
Dear Mr AbdullahFirst of all, thank you for choosing DoubleTree by Hilton Trabzon for your stay and leaving a comment on Expedia.From thoughtful touches and friendly service to our hot chocolate chip cookies, we are working as DoubleTree by Hilton Trabzon family to make your stay as comfortable as possible in everything from the beginningWe are pleased to learn that you were generally satisfied with our services. It is our goal to provide our guests with professional and friendly service. We have noted your comments regarding the cleaning and have been forwarded to the related Department Head for the necessary actions. Thank you for bringing this matter to my attention. We apologize for any annoyance you may have encountered during your stay. We are actively working to improve service levels and your feedback has proved to be invaluable.We would like to thank you again for choosing our hotel and I hope to have the pleasure of welcoming you at the DoubleTree by Hilton Trabzon in the nearest future. Yours Sincerely,
by A verified traveler
Posted 12 Sep 2022
by A verified traveler
Posted 22 Jul 2022
Not bad property but awful staff.
Staff were not informative and very rude at sometimes .
Check on experience was very disappointing. The reception staff struggled to convince me that my booking was without breakfast despite the fact that I showed them my booking details. There is be guy I called him MR EXTRA CHARGE… because any request I make he would say that will be for extra charge …!
by A verified traveler
Posted 11 Jul 2022 on Hotels
It was bad stay and The reception guys were bad in dealing with the customer
Comment from Hotel Management
15 Jul 2022 by DTBH Trabzon , Hotel Management
Dear Guest
Although you have been given all the information, you took a land view room and objected to pay the sea difference. Also you accused our team of lying. These situations are very sad for us.
We hope you book the right room types for your next stays.
Regards
by A verified traveler
Posted 1 Jul 2022 on Hotels
Comment from Hotel Management
4 Jul 2022 by Ozge Gokdeniz, Hotel Management
Dear Guest
Thank you for your points!
Regards,
by A verified traveler from Laval
Posted 20 May 2022
The staff at the restaurent is just amazing and friendly
Comment from Hotel Management
11 Jun 2022 by DTBH Trabzon , Hotel Management
Dear Guest
Thank you for your comment and rating.
If you would like to submit a review about our services, we would be happy to review it.
Thank you for choosing our hotel, we would like to welcome you again.
Regards,
