Ratings based on 186 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2023 on Ebookers
Good hotel
by A verified traveler
Posted 16 Nov 2019 on Hotels
All in all, a lovely stay. Breakfast was fantastic. The space overall is a bit dated and worn, but it didn’t affect our comfort too much. Carpet should probably be changed sooner than later.
by A verified traveler
Great location for exploring Aix-les-Bains
Posted 19 Aug 2019 on HotelsEasy to find accomodation on the outskirts of Aix-les-Bains.Great sized room with balcony. Extra seating in the room added to the comfort. The staff were very friendly and efficient in dealing with all of our queries. A lovely spa area with outside sun loungers. The quality of food in the restaurant was good. Ideal for a short or longer stay.
by A verified traveler
Posted 15 Jun 2019 on Hotels
Although we wake up at 04:30 am because of pipe leakage in the bathroom that caused flood all over the sleeping room , the reaction of the front desk was incredible - in a few minutes he change our room , stoped the leakage and promised not to charge our staying at that night. All other things was very good. It was a kind of nightmare but we know it can happen and its very important to know that the man from the front desk was efficient and immediately ofer us compensation.
by A verified traveler
Peaceful location and very comfortable
Posted 22 May 2018 on HotelsSet in beautiful grounds, lots of parking space (important in this area) the staff were really friendly and helpful. Our room was a good size and balcony perfect. The only thing that dated the hotel was that the lift/elevator was a bit old and not very smooth but that was a minor issue. Room service was the full menu brought to our room, not some burgers and fries option! Also very welcoming for our labrador - an extra 10 euro was very reasonable to include her.
by A verified traveler
Below average
Posted 5 Mar 2018 on HotelsI ordered room service during my stay and had food poisoning, which led to throw up all night and ruining my trip.
Breakfast had poor options...staff was unfriendly in restaurant. Not keen to assist.
Reception team was polite and accomodating.
by A verified traveler
A great discovery
Posted 5 Jul 2017 on HotelsAix-les-Bains was a great discovery and the hotel was a perfect place to stay. Had a mountain view which was peaceful and quiet. Not far from the town and easy to visit the surrounding area. The eating area and spa looked good, but I was too busy to use it myself. Staff were very helpful.
by Alexandra
Could be beautiful......
Posted 3 Jul 2017 on HotelsI found this dissapointing quality for a Mercure hotel. The best things are the food, both breakfast and dinner were lovely. Bed was very comfortable and the rooms are a great size. Staff are also excellent. The main issue here is the severe shabbiness of the whole place. Everything was stained, the decor was hanging off and ancient, carpets throughout are old & coming away, doors and fittings need replacing everywhere. Needs some serious attention.
by A verified traveler
Very nice hotel!
Posted 2 Dec 2016 on HotelsVery nice stay. Calm. I appreciated the access to the pool included to relax. Clean.
by Olivier B.
wanted to relax...
Posted 12 May 2015 on HotelClubVery, very disappointed about this Mercure Aix les Bains.
The room was old and dirty. It felt like it hasn't been used for a while. Very surprising considering we paid for the privilege room (funny no for 175 euro?).
The thermes were closed on Friday and Saturday. Still wondering why... maybe because it was a bank holiday? But then it means we should go to the hotel during the week when we work?
The SPA is just OK, nothing fancy but it works.
Bar and bartender were fine - in line with our expectations and the status of a 3 stars hotel (4 stars on the building).
The reception did not speak English that well - which maybe explained why they did not bother to explain anything when we checked-in (thermes are closed, spa works, etc..). They, however, did not forget to mention the breakfast at 19 euro/ person.
