Ratings based on 377 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pittsburgh
Posted 28 Feb 2024
Check in was a total mess, it was sorted eventually but with much of the initial
Bland being placed on us, that wasn’t the case. Bureaucratic entry time-based system for breakfast … 08:00 slot and there was 3 other people in the room. I would not stay here again. Very poor staff, often absent from the front desk. The property was overheated, at least the window opened because it was impossible to chill the room. I had booked for three people, every had to registered and provide a credit card.
Comment from Hotel Management
9 Mar 2024 by La Direction , Hotel Management
Dear Guest, We would like to thank you for taking the time to share your impressions following your stay. Please be informed that check-in time is 3 PM at the Golden Tulip of Aix-les-Bains. As you arrived early around 1 PM our entire Front Desk Team did its best to accommodate you and your 2 mates as soon as we could. Your booking faced a technical error, which again, our team did its best to fix as quickly as possible while being professional and available for you. Our Front Desk is open 24/7 with at least 2 Receptionists per shift so that you can always be helped. Moreover, if the room is too hot for you, please be informed that we can manage the temperature from the Reception, our guests only have to call and we lower the heat. For security reasons, every guest that has a room booked here has to present an ID card as well as a credit card, it is our policy to avoid any fraud. To conclude, the time-based system for breakfast has been established for the comfort of our guests so that everyone has a table as well as food on the buffet.Best regards,
by A verified traveler
Posted 22 Feb 2024 on Orbitz
A nice hotel
Comment from Hotel Management
4 Mar 2024 by La Direction , Hotel Management
Dear Guest,All of our teams would like to thank you for this wonderful 5/5! We are glad to read that you found our hotel "nice". We do hope to have the pleasure to welcome you back soon,
by A verified traveler
Posted 16 Dec 2023 on Hotels
by A verified traveler
Posted 14 Dec 2023
by A verified traveler
Posted 13 Sep 2023
Room was not a “suite” other than being bit. 5th floor needs major maintenance and housekeeping standards are very poor.
by A verified traveler
very good!
Posted 11 Aug 2023 on Hotelsby A verified traveler
Great for kids.
Posted 19 Apr 2023 on HotelsGreat for kids. Rooms new and clean. Staff extremely good. Great location. Just be aware there is renovation right now but it didn’t bother us as it was only noisy when we were out in the day.
Comment from Hotel Management
13 May 2023 by Romain - Service réservation, Hotel Management
Bonjour Madame Sophie,Permettez-nous de vous remercier de votre venue chez nous et de votre superbe note ! Nous effectuons effectivement des travaux de rénovation de nos chambres (en semaine uniquement) afin de vous proposer une toute nouvelle décoration mise au goût du jour. Nous sommes ravis de savoir que ces rénovations n'ont pas perturbées votre séjour.Au plaisir de vous revoir chez nous,
by A verified traveler
Posted 19 Oct 2022 on Hotels
Comment from Hotel Management
22 Oct 2022 by René - Responsable clientèle, Hotel Management
Chère Madame,Nous vous remercions pour votre retour très positif. Nous restons à votre disposition pour toute demande ou future réservation.Bien cordialement,
by A verified traveler
Comfortable hotel very central
Posted 5 Jul 2022 on HotelsThis is a lovely hotel, spacious and comfortable. I had a standard room and it was quite big if a little spartan. The toilet is separate from the bathroom which makes it a bit small when the door is shut. Don’t know why, but lots of hotels think a big shallow oblong basin looks good. It might look good but they are not useable and waste a lot of water.
Comment from Hotel Management
19 Jul 2022 by René - Guest relation manager, Hotel Management
Dear Guest,
We thank you for the good note you gave us and we hope to welcome you soon again.
Best regards,
by A verified traveler
Posted 22 Jun 2022 on Hotels
Comment from Hotel Management
19 Jul 2022 by René - Responsable clientèle, Hotel Management
Chère Madame, Cher Monsieur,
Nous vous remercions d'avoir pris le temps de nous laisser cette très bonne note.
Au plaisir de vous accueillir lors de votre prochaine venue à Aix-les-Bains.
Bien cordialement,
