Ratings based on 207 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Oct 2023
This was a great location for our trip around Aix en Provence. Super friendly and helpful staff, we only communicated online and with the check in being so easy, we felt at home right away. My partner and I stayed for a weekend to travel to Marseille and local areas, we had a hire car so the parking availability was perfect. In the end we really appreciated the value of this stay and the quiet location where it was. The room was everything we needed for our weekend adventure, somewhere to relax and unwind after being out all day and with all the ameneties needed to be comfortable.
I forgot my toiletry bag and realised when we were travelling back to Germany, but the staff were incredibly helpful in shipping it back to me! And although it was not valuable this saved me so much stress, I really appreciate everything they did!
Comment from Hotel Management
13 Nov 2023 by Madisson , Hotel Management
Bonjour,Nous sommes ravis que vous ayez apprécié votre séjour au Garden City Puyricard . La satisfaction de nos clients est notre priorité et c'est toujours un réel plaisir de lire des remarques encourageantes comme les vôtres. Toute l'équipe espère avoir l'opportunité de vous accueillir prochainement !L'équipe Garden City Puyricard
by A verified traveler
Posted 21 Aug 2023
As I entered the apartment I immediately noticed a strong chlorine smell. Later I realized that it was used to cover a horrible smell coming from the bathroom sink which spread into the whole room. I decided to leave the day after. I acknowledge how nice and courteous the attendants at this place were. But I was miserable that night and I couldn’t sleep. I hope they’ll refund my money.
Comment from Hotel Management
16 Sep 2023 by Madisson , Hotel Management
Good morning Alejandro ,We thank you for giving us these few moments to give us your opinion.We are sorry to learn that your stay did not live up to your expectations.During your next stay, do not hesitate to contact the hotel reception.We hope to have the opportunity to welcome you again in the hope of improving your judgment of our hotel.
by A verified traveler
Posted 26 Jul 2023
An absolute no go!! horrible experience!! this accommodation seems to be a workers' residence, not a tourist place. We had 2 nights of nightmare, with a drunk/very high individual in the room nearby shouting, crying, smashing furniture...with the security and the management doing nothing about it!! avoid at all costs!!
Comment from Hotel Management
16 Sep 2023 by Madisson , Hotel Management
Good morning,Thank you for your stay in our hotel residence. Please know that we are sorry for the inconvenience caused by the neighborhood, we take the satisfaction of our customers to heart, do not hesitate during your next visit to come to us in the event of a repeat incident. We will do what is necessary to ensure that this situation does not happen again.Hoping to have the opportunity to regain your trust.We hope to see you again soon.SincerelyThe Garden City Puyricard team
by A verified traveler
Posted 15 Oct 2022
I had a lovely time at Garden & City hotel. I bought the breakfast meal each morning and had croissants and coffee. They had other items too. The staff was nice and spoke some English too.
Comment from Hotel Management
16 Oct 2022 by Madisson , Hotel Management
Hello, Thank you for visiting our hotel establishment. We enjoyed welcoming you. We are delighted to see that you enjoyed your stay. Looking forward to welcoming you again.Have a great day.Cordially
by A verified traveler
Below expectation
Posted 25 Sep 2019 on HotelsI wasn’t too impressed with our stay here. The accommodation is quite far from Aix and there wasn’t anything to do within walking distance (at least by the end of September). The mattress was pretty hard, and there wasn’t shampoo or conditioner in our room. I was shocked to read in the rules they penalize guests for a number of things, charging extra if we left dirty dishes in our facility upon checking out for example. Also, only stayed 2 nights, but rooms apparently are cleaned only 1x week here if you don’t request for more, which I think it’s quite poor service.
by A verified traveler
Posted 28 Aug 2019 on Hotels
We stayed here because it was convenient to a wedding we were going to attend. It was comfortable. Unfortunately they didn't have any irons for us to use to get ready. There is no A/C and it was quite hot. And they knocked on everyone's door at 11am to remind us to check out at noon, which I didn't appreciate. Otherwise, it was a fine place to stay.
by A verified traveler
Posted 6 Aug 2019
Bad communication and rude.
Bed was lumpy and all the cutlery hadn’t been cleaned. Had to was all our own cups and dishes prior to use.
by A verified traveler
Posted 29 Jul 2019
Trying to get a room at this hotel was the WORST experience of our vacation in Europe! It is a little off the beaten path. It is surrounded by countryside and there is not a lot nearby. You pull up to a gated property and a larger parking lot. There is not sign to the front door of the building, and it almost appears like an apartment complex. The outside appearance of the hotel is mediocre at best.
The biggest issue is that with this hotel you are supposed to call during business hours and notify them if you may have a late arrival because they have a special procedure. We were on a road trip with our 3 small children and had to book day of check-in and there really weren't many rooms left anywhere. So we booked the hotel early in the afternoon and tried to call right away after to get our instructions. No one answered. It would not allow us to leave a message. We called 5 or 6 times and no one answered. We had no where else to go so decided to continue our drive in that direction. We continued to call. Nothing. We arrived slightly after normal checkin had ended with hope somone would be there or there would be a number to call or something. Then we arrived the doors were locked. While i was trying the other doors the front gate randomly closed and we were locked in the parking lot with NO WAY OUT and NO WAY IN for over an hour until a truck came in who knew the code. Still have never heard from the hotel a month later and they denied our request for a refund.
by A verified traveler
Posted 19 Jun 2019
A quiet and well run aparthotel which is pleasantly minimalist but well equipped kitchen. Very clean. Spacious rooms. Lovely views of the garden. Very helpful staff. We had everything that we needed and were sorry to leave. Enjoyed our balcony. Very comtortable bed. Slept like logs!
by A verified traveler
Posted 3 Jan 2019 on Hotels
conform to expectation
Close to Aix en Provence
