Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Perfect airport hotel
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Maykelys, Thank you for taking the time to share your feedback regarding your recent stay at Renaissance Orlando Airport Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
by A verified traveler
Posted 25 May 2024
Solid hotel for airport convenience. Front desk was helpful with airport shuttle.
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear David, Thank you for sharing your feedback regarding your recent stay at Renaissance Orlando Airport Hotel. We aim to provide a seamless and comfortable experience for our guests, and we are delighted to hear that you enjoyed our convenient location near the airport. It is also wonderful to learn that our attentive front desk service contributed to your positive experience. We look forward to welcoming you back again soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
by A verified traveler
Posted 22 May 2024
The property and room was very nice. The dinning experience left something to be desired. Overall, we would stay there again, but would plan to eat elsewhere. There was no one to greet us when we arrived at the restaurant in the lobby, granted it was only 5:30 pm, but restaurant was advertised as "open". The service was slow, don't think I server was even in house when we arrived and were seated. Fruit was spoiled and had to be returned and the replacement item arrived after we had finished our meal. Everyone was very sorry.
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Arthur, Thank you for sharing your feedback regarding your recent stay at Renaissance Orlando Airport Hotel. We are delighted to hear that you enjoyed our well-maintained accommodations. However, we sincerely apologize for the service issues you encountered while dining with us. We take these concerns very seriously and will speak with our staff to ensure these issues are not repeated. Thank you again for your comments; we hope to have another opportunity to show you the hospitality we are known for providing on your next visit.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
by A verified traveler
Posted 19 May 2024
The property was extremely quiet and beautiful.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Glennis, Thank you for your recent stay at the Renaissance Orlando Airport Hotel. We were pleased to read about the wonderful experience you had during your visit and loved our property. Thank you again, and we hope to welcome you back the next time you are in the Orlando area. Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel
by A verified traveler
Posted 13 May 2024
No candy or snack machines. Didn't want to serve dinner. I was only 2 minutes late.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Paul, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of snack machines and for the disappointment of missing dinner service by just a few minutes. Your comfort and satisfaction is our top priority, and we regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. We appreciate your patience and understanding and hope to have the opportunity to welcome you back again soon.Regards,Charles Moore,General Manager
by A verified traveler
Posted 21 Apr 2024
Stay here regularly, great hotel good restaurant. Close to many food options.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Dale, Thank you for sharing your feedback regarding your recent stay at Renaissance Orlando Airport Hotel. We are delighted to hear that you found our proximity to diverse dining options convenient for your travel plans. It is also wonderful to know that you enjoyed your dining expereince. Your satisfaction is our top priority, and we look forward to welcoming you back again soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
by A verified traveler
Posted 11 Apr 2024
Beautiful property and decor but if youre 5 foot or under, bring a step stool so that you can get up into the really firm bed
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Dear Kris, Thank you for taking the time to leave feedback about Renaissance Orlando Airport Hotel. We appreciate your nice rating and are glad you loved our beautiful property. That said, we regret not meeting some of your expectations. We appreciate all your comments and look forward to your return. Regards, Charles Moore General Manager Renaissance Orlando Airport Hotel
by A verified traveler from Dix Hills
Posted 27 Mar 2024
This property was clean, safe, and relaxing. I felt like I was on vacation as soon as I entered the doors. The staff went out of their way to help me. I was injured a few days before my visit and couldn't walk well and they provided parking and shuttles to make my stay very easy.
Comment from Hotel Management
28 Mar 2024 by General Manager, Hotel Management
Dear Catherine, Thank you for your recent stay at the Renaissance Orlando Airport Hotel. We are pleased to read about the wonderful experience you had during your visit. We will share your fantastic comments with our dedicated associates, which will be encouraging for them to hear that our mission to providing our guests with an excellent stay is being accomplished. We also appreciate you mentioning how our clean property and convenient shuttle service enhanced your time with us. We wish you a speedy recovery and look forward to welcoming you back the next time you are in the Orlando area. Regards,Charles MooreGeneral ManagerRenaissance Orlando Airport Hotel
by A verified traveler
Posted 23 Mar 2024
Front desk was very friendly. Lots of dining options a short walk away. Couple things in our room are a little beat up. But the room is clean. Close to the airport with shuttle service. All in all good experience.
Comment from Hotel Management
23 Mar 2024 by General Manager, Hotel Management
Dear Eric, Thank you for choosing Renaissance Orlando Airport Hotel and for sharing your feedback. We are delighted to hear that you found our proximity proximity to the airport, diverse dining options, and shuttle service convenient for your plans. Our commitment to exceeding your expectations remains unwavering, and It is also wonderful to know that you enjoyed our spotless accommodations and courteous front desk service. We appreciate your understanding and look forward to welcoming you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
by A verified traveler
Posted 9 Mar 2024
We weren’t able to find food after 10.30pm which was disappointing!
Comment from Hotel Management
10 Mar 2024 by General Manager, Hotel Management
Dear Malcolm, Thank you for sharing your feedback regarding your recent stay at Renaissance Orlando Airport. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for the inconvenience you encountered with your dining needs. This is not typical of our usual standard, and we regret not meeting your expectations. Rest assured, your comments will be addressed with our culinary team to ensure an overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back soon.Regards,Charles Moore,General Manager,Renaissance Orlando Airport Hotel
