Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Carbondale
Posted 30 May 2024
Always enjoy the reception and hot breakfast and airport shuttle.
Comment from Hotel Management
31 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you for letting us know you had a wonderful time. We look forward to seeing you again soon
by A verified traveler
Posted 28 May 2024
Excellent breakfast and easy access to highways in and out of town
Comment from Hotel Management
29 May 2024 by Mary Cook Front Office Manager, Hotel Management
thank you for letting us know - glad you had a wonderful time
by A verified traveler
Posted 26 May 2024
Ceci in the reception is great!
by A verified traveler from Clarksville
Posted 26 May 2024
The rooms and hallways are extremely dated, everything is old as ever! In addition, the sheets smelled like someone else laid in it and they just re-fixed the bed but never replaced or washed the linens. I was Bery disappointed in the Embassy Suites at this location.
Comment from Hotel Management
26 May 2024 by Mary Cook Front Office Manager, Hotel Management
I am deeply sorry for the disappointing experience you had with us. Your feedback about the rooms and hallways, and linens is concerning. We strive for high standards, and I apologize for falling short. We will address these issues immediately.
by A verified traveler
Posted 25 May 2024
All was well
Comment from Hotel Management
26 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you so much for choosing Embassy Suites! We're thrilled to hear from you and can't wait to welcome you back soon. Your feedback is invaluable, and we're committed to making your next stay even better.
by A verified traveler from Wynantskill
Posted 25 May 2024
Very close to the Orlando airport. Provides free shuttle service to and from the airport. Can schedule a convenient time for return shuttle to airport. Serves a delicious, free, full breakfast to guests.
Comment from Hotel Management
26 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you so much for choosing Embassy Suites! We're thrilled to hear from you and can't wait to welcome you back soon. Your feedback is invaluable, and we're committed to making your next stay even better.
by A verified traveler
Posted 20 May 2024
All the staff were so pleasant and nice. Dinner choices were excellent as well as delicious. Ride to the airport provided. Located in a very nice area.
Comment from Hotel Management
22 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience at our hotel. It was our pleasure to have you as our guest.We look forward to welcoming you back soon for another fantastic stay!
by A verified traveler
Posted 20 May 2024
Just wish they would have let us check in early. They wanted an extra $75 to do so. We got here at 10 and just had to sit around and wait.
Comment from Hotel Management
22 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you for your comments regarding the early arrival fee. When additional time is requested (early check in or late check out), it comes with an additional fee to ensure we can continue offering the best service and accommodations for all our guests. Please note that our standard check-in time is 4 PM and check out time is not until 11am.We are glad we were able to accommodate an earlier check-in for you.We appreciate your understanding and hope you enjoyed your stay with us.
by A verified traveler
Posted 14 May 2024
Very nice. Close to airport. Free airport shuttle. Free breakfast. Pool and hot tub.
Comment from Hotel Management
22 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience at our hotel. It was our pleasure to have you as our guest.We look forward to welcoming you back soon for another fantastic stay!
by A verified traveler
Posted 14 May 2024
Spacious room and comfortable bed. Great water pressure in the shower.
Comment from Hotel Management
22 May 2024 by Mary Cook Front Office Manager, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience at our hotel. It was our pleasure to have you as our guest.We look forward to welcoming you back soon for another fantastic stay!
