Ratings based on 334 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Good location, good view from balcony, close to town and ferry, nice pool and spa.
Comment from Hotel Management
20 May 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your fantastic review Robert. We are so happy to hear you had a lovely stay with us. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your 5 out of 5 review Laura. We are glad to hear you had a pleasant stay with us. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler
Posted 21 Feb 2024
Very comfortable bed.
The bathroom was a bit old. When taking shower the water spilled on the floor.
Comment from Hotel Management
21 Feb 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your kind review Emiliya. We are glad you had a lovely stay with us and enjoyed our Sebel Signature Bed. We appreciate your feedback and will share this with our team as we strive to be better. We hope to welcome you back to the magical Whitsundays in the future.
by A verified traveler
Posted 21 Feb 2024 on Wotif
Excellent views, great pool area. Nice and quiet. Terrific comfortable bed. Friendly staff. Great parking.
Building/decore felt a little outdated.
Comment from Hotel Management
21 Feb 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Erin. We are so glad you had a fantastic and relaxing stay with us. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler
Posted 20 Feb 2024 on Wotif
The view from the 6 th floor was great.
Comment from Hotel Management
20 Feb 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you Brian for your lovely review. We are so glad you had an enjoyable stay with us and were able to soak up the magnificent views. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler
Posted 17 Feb 2024 on Wotif
Stayed for 5 nights, staff were very friendly and helpful and facilities were great! Would definitely stay again!
Comment from Hotel Management
19 Feb 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Kieran. We are so happy to hear that you had an enjoyable stay with us and found our staff to be friendly throughout your stay. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Karen. We are happy to hear you had an enjoyable stay with us. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler from Toronto
Posted 15 Jan 2024
The entire hotel as a whole appeared to be decent. However, once we reached the room, it was noticeable immediately that the rooms are not maintained well. For example, the furniture is old, the baseboards are not washed, the bathroom vent was not cleaned well, the shower was rusty and many other noticeable areas that require improvement.
This property is overrated and did not appear as how it was advertised on expedia. Furthermore, the A/C unit was not working properly and unfortunately, it was etremely difficult to report this to front staff as they were not around after 7pm.
With the room itself, it was disappointing - the room did not meet the images used for marketing on expedia.
Comment from Hotel Management
16 Jan 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your honest Andriy. We are sorry to hear you did not have an enjoyable stay with us. We appreciate your feedback and will share this with the team to ensure we strive to be better.
by A verified traveler
Posted 14 Jan 2024 on Lastminute
Nil
Comment from Hotel Management
16 Jan 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your 4 out of 5 review Claire. We are glad to hear you had an enjoyable stay with us. We hope to welcome you back to the magical Whitsundays in the future.
by A verified traveler
Posted 4 Dec 2023 on Wotif
Great location & view, very helpful staff
Comment from Hotel Management
9 Dec 2023 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Shane. We are so glad to hear that you found our team to be friendly and helpful. We are also happy to hear that you enjoyed our premier location and spectacular views. We look forward to welcoming you back to the magical Whitsundays in the future.
