Ratings based on 330 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your 5 out of 5 review Laura. We are glad to hear you had a pleasant stay with us. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler
Posted 21 Feb 2024
Very comfortable bed.
The bathroom was a bit old. When taking shower the water spilled on the floor.
Comment from Hotel Management
21 Feb 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your kind review Emiliya. We are glad you had a lovely stay with us and enjoyed our Sebel Signature Bed. We appreciate your feedback and will share this with our team as we strive to be better. We hope to welcome you back to the magical Whitsundays in the future.
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Karen. We are happy to hear you had an enjoyable stay with us. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler from Toronto
Posted 15 Jan 2024
The entire hotel as a whole appeared to be decent. However, once we reached the room, it was noticeable immediately that the rooms are not maintained well. For example, the furniture is old, the baseboards are not washed, the bathroom vent was not cleaned well, the shower was rusty and many other noticeable areas that require improvement.
This property is overrated and did not appear as how it was advertised on expedia. Furthermore, the A/C unit was not working properly and unfortunately, it was etremely difficult to report this to front staff as they were not around after 7pm.
With the room itself, it was disappointing - the room did not meet the images used for marketing on expedia.
Comment from Hotel Management
16 Jan 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your honest Andriy. We are sorry to hear you did not have an enjoyable stay with us. We appreciate your feedback and will share this with the team to ensure we strive to be better.
by A verified traveler
Posted 14 Jan 2024 on Lastminute
Nil
Comment from Hotel Management
16 Jan 2024 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your 4 out of 5 review Claire. We are glad to hear you had an enjoyable stay with us. We hope to welcome you back to the magical Whitsundays in the future.
by A verified traveler
Posted 4 Dec 2023 on Wotif
Great location & view, very helpful staff
Comment from Hotel Management
9 Dec 2023 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Shane. We are so glad to hear that you found our team to be friendly and helpful. We are also happy to hear that you enjoyed our premier location and spectacular views. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler
Posted 25 Nov 2023
There is no housekeeping, bar, restaurant or evening reception. Very self contained. Spa bath was very small and dated. Hotel is run like timeshare, shouldn’t be on hotels.com
Comment from Hotel Management
1 Dec 2023 by Sarah | Guest Experience at the atHotelgroup.com, Hotel Management
Welcome Angela. You are correct. We are self-contained apartments. I'm sorry if Hotels.com advertised something different. Especially if they are advertising us to have a bar and restaurant. This I can follow up with our sales team and have it amended. Our reception team are available 8-6pm, 7 days a week. There is an afterhours team on call should there be any emergency. Thank you for your feedback. We are sorry you were mislead by Hotels.com
by A verified traveler
Posted 20 Nov 2023 on Wotif
Great location and helpful / friendly staff.
Comment from Hotel Management
24 Nov 2023 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Jane. We are so glad to hear you enjoyed our fantastic location and found our staff friendly and helpful. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler
Posted 16 Nov 2023
The 1-bedroom spa suite is spacious with a nice spa bath to relax after a snorkel.
Comment from Hotel Management
16 Nov 2023 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your lovely review Christian. It was such a pleasure having you stay with us. We are so glad to hear that you enjoyed the spacious apartment and the spa-bath in your room. We look forward to welcoming you back to the magical Whitsundays in the future.
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by Nicole | Guest Experience Manager, Hotel Management
Thank you for your review Naomi. We are glad to hear that you had an enjoyable stay with us. We hope to welcome you back to the magical Whitsundays in the future.
