Ratings based on 907 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Fantastic venue and great price
Comment from Hotel Management
3 May 2024 by Kellie | Guest Service Manager, Hotel Management
Hi Margaret,Thanks for taking the time to leave us a fantastic review.So happy you enjoyed your stay and look forward to having you back soon.Happy TravelsKellie Guest Service Manager
by A verified traveler
Posted 20 Apr 2024
Great location but a bit of a steep hill to get to but the views are amazing,and right across the road is woolworth property big and spacious a couple of minutes to the main areas of Airlie beach
Comment from Hotel Management
21 Apr 2024 by Waters Edge Resort, Hotel Management
Thanks for your great feedback. We are so happy you had an amazing stay, we look forward to your return holiday.
by A verified traveler
Posted 19 Apr 2024
Apartment was clean and had a nice view. We’ll choose this again when we are back in town. Best value for the money. Close proximity to everywhere. The whole building structure is customer oriented.
Comment from Hotel Management
20 Apr 2024 by Kellie | Guest Service Manager, Hotel Management
Hi Nuwan,Thank you for such an amazing review.We love to hear such great feedback.Cant wait for your return visit to Waters Edge Resort
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Kellie | Guest Service Manager, Hotel Management
Hi Leif,Thanks for leaving your review.Hope to see you again soon.Happy Travels
by A verified traveler
Posted 13 Apr 2024
We asked reception for fresh towels as the shower nozzle let a lot of water out on the bathroom floor. We were asked to find the cleaners on Level 3 and get them ourselves. We were staying on Level 1.
Cleaners were very helpful and also helped to find a lost toy from our friends who had checked out of another apartment so we could bring it home for them.
Comment from Hotel Management
15 Apr 2024 by Kellie | Guest Service Manager, Hotel Management
Hi Kristy,Thanks for your feedback and we are happy you enjoyed your stay.As we are self contained apartments we dont offer daily services. I have spoken to the guest service agent on the day you requested towels and she was very busy and wasnt able to leave the desk to assist straight away which is why she mentioned if you needed towels tstraight away to go straight to the cleaners as they were meant to be on the floor you were staying on sorry if this was not the case.im glad to hear that the cleaners were very helpful during your stay and hope you get the chance to come back and visit soon.Happy TravelsKellie Guest Service Manager
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Kellie | Guest Service Manager, Hotel Management
Hi Glen,Thanks for taking the time to leave your feedback.Glad you had a 5/5 stay, hope to see you again soon.
by A verified traveler
Posted 4 Apr 2024
The property wast cleaned enough
Comment from Hotel Management
11 Apr 2024 by Kellie | Guest Service Manager, Hotel Management
Hi Parisa,Thanks for your feedback, we will pass this onto the clean team.Happy that you left a 4/5 review.Hope to see you again soon.
by A verified traveler from Greenslopes
Posted 25 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Max, Hotel Management
Dear JamesThank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you had a positive experience overall during your stay with us.If there are any specific areas where you feel we could improve and earn that fifth star next time, please feel free to share your suggestions with us. We are committed to providing the best possible service to our guests and value your input.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Max
by A verified traveler
Posted 30 Jan 2024
Comment from Hotel Management
30 Mar 2024 by Waters Edge Resort, Hotel Management
Thank you so much for taking the time to share your feedback on your recent stay at Waters Edge Resort.
by A verified traveler
Posted 25 Jan 2024 on Lastminute
Clean, roomy and functional. Lovely view and close to the main strip.
Comment from Hotel Management
25 Jan 2024 by Jeff Aquilina - Managing Director , Hotel Management
Dear William,Thank you for your 5 our of 5 review, so pleased you enjoyed the room and lovely views. Hope you can visit us again. EXCITING NEWS - Waters Edge Resort will embark on a significant room refurbishment February - March 2024. During this time, Waters Edge Resort will continue to trade as the works are cosmetic and do not involve significant noise or disruption. We eagerly await, the brand new Waters Edge Resort, reopening for easter in 2024.Kind regards Jeff Aquilina - Managing Director
