Ratings based on 960 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Close to freeway and coffee, fast food and restaurants within walking distance. Staff was very friendly and helpful. Breakfast was basic granola bars, muffins, oatmeal and coffee. Room was spacious but not clean and not completely accessible. Roaches in kitchen area and by air conditioner, floor dusty, shower was a handheld but taped up so a person with limited mobility can’t use. Bed was high for a wheelchair user.
Comment from Hotel Management
28 May 2024 by Hotel Management, Hotel Management
Dear Crystal, Thank you for your review of our hotel. We appreciate you mentioning our location and are glad that you enjoyed the service provided by our associates. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Rest assured that we have implemented the requisite measures to address your concerns. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 24 May 2024
Very old and dirty
Comment from Hotel Management
24 May 2024 by ESA E. Chandler, Hotel Management
Hi Tran, I'm extremely sorry for the experience you had with us. We are currently undergoing remodeling and would love to invite you back in the future as we would love to earn your business back. Warm regards,Management
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 29 Apr 2024
Just an odd hotel complex
Comment from Hotel Management
30 Apr 2024 by Hotel Management, Hotel Management
Dear Sabrina, We apologize that your recent visit did not meet your expectations. We strive to maintain high standards not only in our service but also in the ambiance of our hotel. Your feedback will be carefully reviewed with the relevant personnel. It was a pleasure to host your stay, and we hope to have another chance to welcome you on your next visit to the city.Sincerely,Hotel Management
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 20 Apr 2024
Non smoking rooms all smell smokey..you dont want to step on stainef carpetcarpet..ew..lights dont have twists to turns on light bulbs..curtaibs are falling off track..someone's hair clip holding curtains together. The area outside is gross and filthy. I should have spent the extra 50 and gone up the road
by A verified traveler
Posted 12 Apr 2024
They canceled our 2 days stay because we checked in after midnight. I had to find something quickly. They did refund the money.
Comment from Hotel Management
15 Apr 2024 by James (General Manager), Hotel Management
Hi Melissa, I wanted to apologize for the service you received. I Did Call Expedia and informed them that we were over sold for the day and for them to reach out to you to help in finding new accommodations for the night. Unfortunately, it seems that our communication between myself and Expedia didn’t successfully get transferred down to you.
by A verified traveler
Posted 7 Apr 2024
They didn’t have extra sheets. The was spiders in the bed. Overall it wasn’t a pleasant stay won’t stay at an Extended Stay America again.
Comment from Hotel Management
9 Apr 2024 by Hotel Management, Hotel Management
Dear Emmeline, Thank you for taking the time to share feedback about your recent stay. We regret to learn of the issues you encountered during your recent experience with our services. We sincerely apologize for not meeting your expectations and the high standards we set for ourselves. Your constructive feedback has provided us with invaluable insight into areas that require improvement, and we are committed to taking any necessary action. We hope you will consider giving us another opportunity to demonstrate the exceptional level of service we are known for. Sincerely,Hotel Management
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 29 Mar 2024
