Ratings based on 279 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
No les gustó que reservé en Expedia (mejor precio) y me cobraron extra a mi hija de 3 años,
Comment from Hotel Management
5 Apr 2024 by Sra. Citlalli , Hotel Management
Saludos Sra. Citlalli, permítame aclarar el cargo adicional del que menciona. Este cargo se debió al cambio a una categoría de habitación más alta. En su reserva no se indicaba que iba acompañado de un menor, por lo que se realizó una excepción para realizar este cambio. Este ajuste se le mencionó al momento de su llegada. Quedamos al pendiente para poder resolver sus dudas
by A verified traveler
Posted 20 Feb 2024
Hacienda el Carmen was the most beautiful experience I've had in any of my travels. Absolutely breathtaking!!!!!
Comment from Hotel Management
20 Feb 2024 by Hacienda El Carmen, Hotel Management
Hello, we are very happy that we are part of the memories of a beautiful trip. We hope to see you again and make you have another unparalleled experience. Greetings!
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
16 Feb 2024 by Hacienda El Carmen, Hotel Management
Hola! nos alegra mucho saber que disfrutaste de tu estancia en Hacienda El Carmen y que tu experiencia fue positiva.
by A verified traveler
Posted 25 Nov 2023
The property is absolutely beautiful, the food was great, and the staff was amazing.
Comment from Hotel Management
25 Nov 2023 by Concierge, Hotel Management
Hello, we are glad to hear that you had a pleasant stay. We hope you can join us again. Regards.
by A verified traveler
Posted 19 Oct 2023 on Hotels
Comment from Hotel Management
25 Oct 2023 by Concierge, Hotel Management
Nos agrada saber que han pasado una agradable estadía, esperamos nos puedan acompañar nuevamente. Saludos
by A verified traveler
Posted 23 Sep 2023
Unique place to stay.
Comment from Hotel Management
5 Oct 2023 by Concierge, Hotel Management
Thank you for your comment, we are glad to know that you liked our facilities, we look forward to seeing you soon.Regards.
by A verified traveler
Posted 16 Sep 2023
This is a great place to visit.
The hacienda is beautiful.
Staff is awesome.
Comment from Hotel Management
16 Sep 2023 by Concierge, Hotel Management
Thank you for taking the time to respond, it's great to know that you had a pleasant stay. We would be very happy to see you again.
by A verified traveler
Posted 31 Jul 2023
Hacienda Del Carmen is an amazing treasure. The property takes you back 500yrs. As soon as you enter, one feels the history. The owner Monica Baez is 5th generation owner and has done an amazing job restoring it while keeping the culture and history intact. The spa and its services are remarkable. The ancient building has been turned into a 5star experience. Keep in mind that the Hacienda is over 500 yrs and in the middle of working ranches, so you will occasionally smell unpleasant scents but nothing that made our stay unpleasant. We will definitely be back.
Comment from Hotel Management
9 Sep 2023 by Concierge, Hotel Management
Thank you for sharing your experience at Hacienda El Carmen. It a truly remarkable place that has preserved its history and culture. We try to make the spa and another services be exceptional as well. We appreciate your understanding regarding the occasional unpleasant scents due to the surrounding ranches. We look forward to welcoming you back in the future.Regards
by A verified traveler
Posted 8 Jun 2023
A very beautiful old Hacienda with pleasant gardens and well kept grounds. They have a great spa with very relaxing atmosphere.
We have stayed here several times and always enjoy ourselves.
by A verified traveler from San antonio
Posted 1 Jun 2023
It was unbelievable breathtaking place! The pictures si no justice.
