Ratings based on 80 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Cluster General Manager, Hotel Management
Dear AAMIR, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards,Anil TripathiCluster General Manager
by A verified traveler
Posted 31 Mar 2024
Excellent value for Money
Comment from Hotel Management
9 Apr 2024 by Cluster General Manager, Hotel Management
Dear Devji, We're thrilled to hear that you recognized the great value we strive to provide! Our goal is always to offer the best possible service while also making sure our prices are competitive. It's gratifying to know we're succeeding at that. We hope to continue providing a wonderful experience in the future for you. Feel free to share any suggestions or feedback you might have, as it helps us serve you better. We look forward to your next visit! Warm Regards,Anil TripathiCluster General Manager
by A verified traveler
Terrible, wouldn’t recommend staying here
Posted 4 Jan 2024 on HotelsThe property isn’t kept upto standard of an Itc hotel. Room bedding was unchanged and dirty. Found stained dirty bath towel. Wasn’t pleased with the overall hotel quality rating, felt like a 2 star hotel.
Management wasn’t too responsive or apologetic when provided feedback on the quality.
Comment from Hotel Management
13 Feb 2024 by Anil Tripathi, Hotel Management
Dear Rachna,We deeply regret to hear about your experience. We treat guest satisfaction as our top priority and we assure you that the challenges you encountered do not represent the standards of our service. We're taking your feedback with utmost seriousness and acting promptly to rectify the mentioned issues. It is our aim to meet or even exceed our guests’ expectations, and your comments will be shared with our team for immediate action. We are committed to providing our customers with the highest standard of service and we sincerely hope you give us another chance to regain your trust and serve you better in the future.Warm Regards,Anil TripathiGeneral Manager
by A verified traveler
Posted 21 Sep 2023 on Hotels
Stay was good. Overall cleanliness was good. Nice spread of breakfast.
Comment from Hotel Management
21 Sep 2023 by Anil Tripathi, Hotel Management
Dear Sandip,Thank you for leaving such a wonderful review. We're delighted to hear that you enjoyed your stay, and appreciated the cleanliness and breakfast. We take pride in providing excellent service and are thrilled that our staff made your experience memorable. Your satisfaction is our topmost priority and your feedback is greatly motivating. It is guests like you that make our job wonderful.Warm Regards,Anil TripathiGeneral Manager
by A verified traveler
Posted 4 Jun 2023
Comment from Hotel Management
6 Jun 2023 by Anil Tripathi, Hotel Management
Dear Mr. Siddhraj, At the outset, i would like to thank you for giving us the opportunity of hosting you during your stay at fortune landmark and i appreciate you sparing your valuable time to review us on Expedia. We are delighted to read that you had an comfortable stay. The team and i look forward to your continued visits and we assure you of our best service and attention at all times.
by A verified traveler
Posted 18 May 2023
Comment from Hotel Management
20 May 2023 by Anil Tripathi, Hotel Management
Dear Mr. Priyamvada, at the outset, i would like to thank you for giving us the opportunity of hosting you during your stay at fortune landmark and i appreciate you sparing your valuable time to review us on Expedia. We are delighted to read that you had an comfortable stay. The team and i look forward to your continued visits and we assure you of our best service and attention at all times.
by A verified traveler
Posted 25 Feb 2023
Comment from Hotel Management
2 Apr 2023 by Anil Tripathi, Hotel Management
Dear Mr. Rudra,At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit at Fortune Landmark and i appreciate you sparing your valuable time to rate us on Expedia.I look forward to meeting you during your next visit to Fortune Landmark and would be delighted to assist you with any requirement.Warm Regards,Anil TripathiGeneral Manager
by A verified traveler
Posted 6 Jan 2023
Overpriced for the facilities available in the hotel. Lift is old and need urgent attention. It’s in a good location, food is good but at this price there are a lot better options
Comment from Hotel Management
6 Jul 2023 by Anil Tripathi, Hotel Management
Dear Mr. Ramesh, Thank you for taking the time to share your feedback regarding your recent stay. We're glad to hear that you found our location and food meet your expectation. We truly appreciate your feedback, as it helps us understand the areas where we can improve our service. Our goal is to provide a comfortable and enjoyable experience for all our guests. We will take your comments into consideration as we continually assess our offerings to ensure a great experience at a fair value. We hope that you will consider staying with us again in the future so that we can provide you with a more satisfactory experience. Please do not hesitate to contact us if you have any further concerns or if we can be of assistance in planning your next visit.
by A verified traveler
Posted 1 Oct 2022 on Hotels
Comment from Hotel Management
9 Oct 2022 by Anil Tripathi, Hotel Management
Dear Mr. Rikesh,At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit at Fortune Landmark and i appreciate you sparing your valuable time to rate us on Expedia.I look forward to meeting you during your next visit to Fortune Landmark and would be delighted to assist you with any requirement.Warm Regards,Anil TripathiGeneral Manager
by A verified traveler
Posted 3 Aug 2022
Comment from Hotel Management
6 Jul 2023 by Anil Tripathi, Hotel Management
Dear Mr. Ajay,At the outset please accept my sincere apologies.May I please request you to give us more information and in greater detail so that we are able to take appropriate action.I look forward to meeting you during your next visit to Fortune Landmark and would be delighted to assist you with any requirement.
