Ratings based on 73 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024
Some Horrible food items. Especially for such a high end hotel. The Monte Cristo was made cheap and like a kids sandwich. The "grilled chicken" was hardly that. It was remicrowaved frozen chicken that barely looked grilled and was thin chewy peices. You could actually hear the food being chewed because it was so gummy. Otherwise... Great rooms. Good drinks. All the nice spa amenities are separate, surprise! Staff service was good. Who wants to spend a night at a nice place and not be able to eat the food tho?
Comment from Hotel Management
29 Feb 2024 by Gerencia , Hotel Management
Dear, IbWe appreciate your comments and we are already working on improving in these areas.Regards,
by A verified traveler
Posted 2 Jul 2023 on Hotels
Comment from Hotel Management
28 Aug 2023 by Gerencia , Hotel Management
Buen día estimado David esperamos que tu estancia haya sido placentera y agradecemos tu visita a esta tu casa.Saludos,
by A verified traveler
Posted 13 Jun 2023
by A verified traveler
Posted 24 Apr 2023
Great place
by A verified traveler
Posted 15 May 2022
Arrived at 5:30 am.
We asked to leave our luggage at front desk personnel.
Clerk took our luggage and placed them in a private room.
We came back at 6:00 from calvillo ags. When I opened my personal luggage I noticed my dolce & habana sunglasses were missing from the new box.
I asked the manager about what happened but he said to me that all personal are very honest.
After that I didn’t say anything because of the intimidation.
Definitely not coming back or any of my family.
I booked two rooms and also, 4 other families were in this hotel because of a wedding.
I just didn’t want any trouble with anybody of the stuff and I let that go.
I have my sunglasses receipt from Nordstrom $370 dollars.
Not fair to lose thst money.
To me receptionist was responsible for my luggage since they had it for more than 12 hours before we got to the hotel.
Comment from Hotel Management
30 Jun 2022 by Gerencia Gral., Hotel Management
Buenos días estimado Roberto,
Revisando las cámaras de seguridad detectamos que solo usted estuvieron sacando objetos de su equipaje, lamentamos mucho la perdida de este articulo, pero en ningún momento ajeno a ustedes el personal del hotel manipulo su equipaje desde su llegada a las 05:30 AM hasta las 06:00 PM que ustedes regresaron a tomar su habitación.
Le pedimos una disculpa por este lamentable suceso.
Saludos cordiales,
by A verified traveler
Por el precio esperaba más
Posted 12 May 2021 on HotelsEn general es un buen hotel. Lamentablemente nada extraordinario para el precio que pagas.
Durante la estancia no sirvió la T.V.
Comment from Hotel Management
18 May 2021 by Gerencia Hotel Alesia, Hotel Management
Estimada Ana Laura, le pido una disculpa sincera por la falla en la señal de la TV, mismo detalle que se corrigió una vez que el proveedor de cable lo soluciono. Esperamos nos de la oportunidad de atenderle nuevamente.
Saludos cordiales,
by A verified traveler
Middle of Nowhere
Posted 1 Jun 2018 on HotelsIt was a beautiful hotel nice and clean. The only thing its far from everything and it feels to be in the middle of nowhere besides that everything was great.
by A verified traveler
Will come back soon
Posted 17 May 2018 on Hotelswhen we first arrived we had a few hiccups with our room not being ready for us. management more than made up for this. the room was nice and very comfortable. both the indoor and outdoor pools were very nice and clean. the indoor and outdoor jacuzzis as well. the location is beautiful. the restaurant food was excellent with surprisingly good prices. the staff was very helpful and nice. we will rebook here soon!
by A verified traveler
Posted 6 May 2018 on Hotels
Great staff
by A verified traveler
Posted 22 May 2024
Ok
