Ratings based on 993 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
This hotel was very dated dirty, furniture is broken, plugs broken, stained bedding, bathroom fittings hanging off the walls, smells carpets sticky, no WiFi.
Food was unbeatable very hard to complain, took hours for the manager to do anything after constantly complaining eventually the manager agreed and refunded all costs, I am still waiting for the refund to be paid into my account From Expedia, there is no knowledge Of this, I need somebody to contact me ASAP
Comment from Hotel Management
22 May 2024 by SAMIR JILANI, GENERAL MANAGER-ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal, Agra.We have taken cognizance of your concerns and sincerely apologize for the inconvenience caused. You have my assurance that this shall definitely be addressed.Please be assured that your refund has been initiated and this should take around 7 working days to reflect in your account.We value your patronage and look forward to serve your better in future.Responsibly yours,
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,
by A verified traveler
Posted 26 Apr 2024
Our stay here was excellent. Right from check in to check out was smooth. Ride to Taj from here was only 10 minutes. Property is very well maintained and felt very peace here.
Comment from Hotel Management
27 Apr 2024 by SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team values your patronage and we look forward to your continued support.Responsibly yours,
by A verified traveler from Allen
Posted 16 Apr 2024
good location, very clean, great staff
Comment from Hotel Management
18 Apr 2024 by SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services We value your patronage and look forward to your continued support.Responsibly yours,
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
18 Apr 2024 by SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services We value your patronage and look forward to your continued support.Responsibly yours,
by A verified traveler
Posted 2 Apr 2024
We stayed two nights at this hotel and were expecting a 5 star hotel as indicated via the Expedia booking site. Our first impressions were good up to checkin however our room was tired and needed an update. The room above had a chair or table that was constantly moved a lot which vibrated very loudly into ours. The buffet is extensive and being over Easter there were lots of hot cross buns and other treats on offer. The head chef went out of his way to make sure my wife and daughter’s dietary needs were taken care of. One down side was the number of young children putting their hands all over the food due to a lack of parental supervision. Other staff throughout the hotel did their best to make us feel comfortable throughout our two night stay. Overall I think the 5 star rating is over inflated and I would be pushing to give it a 4.
Comment from Hotel Management
2 Apr 2024 by SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!At the outset, I wish to thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.On behalf of my team, do accept our sincere apologies on the inconvenience due to lack of attention by the service associates in the restaurant. You have my assurance that necessary action has been initiated to ensure this does not reoccur. Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us.We do hope you will not let this mar your impression of our standards and allow us another opportunity to serve you better in future.Responsibly yours,
by A verified traveler
Posted 26 Mar 2024
This was our second time staying at the ITC Mughal and it was better than we remembered. The staff were excellent and were readily available for assistance. The rooms were spacious and clean. Special shoutout goes to the housekeeping staff, not only for making up our rooms but also setting up an extra bed in our room. Would highly recommend this property for anyone looking for a luxurious stay in Agra!
Comment from Hotel Management
1 Apr 2024 by SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is heartening to know that the services rendered met your expectations.The team values your patronage and we look forward to your continued support.Responsibly yours,
by A verified traveler from ISELIN
Posted 19 Mar 2024
This is an excellent property with very nice location and easy to commute.
Comment from Hotel Management
19 Mar 2024 by SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
6 Mar 2024 by SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,
by A verified traveler
Posted 3 Mar 2024
This is a somehwat dated property but still quite nice.
Comment from Hotel Management
4 Mar 2024 by SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, Hotel Management
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,
