Ratings based on 21 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2023
Very poor service
Comment from Hotel Management
1 Dec 2023 by Manager Hotel Ashish Palace,, Hotel Management
Dear Sir, We are sorry for the inconvenience in service caused to you during your stay.
by A verified traveler
Posted 4 Sep 2022
Comment from Hotel Management
1 Dec 2023 by Manager, Hotel Ashish Palace, Agra, Hotel Management
Thanks for your review and we appreciate the same.
by A verified traveler
Posted 26 Jan 2020
There was no hot water for long period of time. At night few kitchen staff came and knock my door asking for tips. Food was cold.
Comment from Hotel Management
27 Jan 2020 by Manager, Hotel Management
Dear guest,
Hot water is available at all times. Some time it takes time to come from pipe line as centralized plant is in operation. Regarding tips, we are inquiring the facts and will take appropriate action in the matter.
by A verified traveler
Posted 13 Jan 2020 on Hotels
Comment from Hotel Management
15 Jan 2020 by Munna Baboo, , Hotel Management
Dear Guest, Thanks for your review. It is our endeavour to provide best services and comfort to our guests. However, in case of any shortcoming, please inform us to improve the area.
Regards.
by A verified traveler
Posted 25 Dec 2019 on Orbitz
Not clean atall restroom to family room, too noisy
Comment from Hotel Management
25 Dec 2019 by Manager, Hotel Ashish Place, Agra, Hotel Management
Dear Sir,
We are sorry to note your review. Some minor repairs and renovation in the hotel might have caused noise for which we are extremely sorry.
by A verified traveler
Posted 31 Jan 2019 on Hotels
Comment from Hotel Management
2 Feb 2019 by Mananger, Hotel Management
Dear Sir,
Thanks for your review. Please inform the areas of short comings you noticed so that we can improve them.
by A verified traveler
Don’t stay at the palace
Posted 28 Jan 2019 on HotelsHotel had roaches and the linens were dirty.
Comment from Hotel Management
30 Jan 2019 by Manager, Hotel Management
Dear Sir,
We are sorry to learn that you had some inconvenience during stay. We have noted your concern and will do the needful.
by A verified traveler
Posted 30 Dec 2018
Comment from Hotel Management
31 Dec 2018 by Munna Baboo, Hotel Management
Dear Sir,Thanks for your review on our hotel. It is our endeavour to provide best possible service to our guests for their satisfaction. However, any suggestion is always welcome.
by A verified traveler
Posted 4 Dec 2018
TLDR; We were extremely dissatisfied with the cleanliness of our room and the facilities, or lack thereof.
Fridge had mould and was unusable, water from the shower overflowed when used for more than 2 minutes because of poor drainage, bedsheets had stains and the previous renters' footprints were clearly visible on 2 of the pillow covers. The staff curtly replaced the sheets (brought different set of sheets that we had to spread on top of the existing ones) and the new set was ever so slightly better. Luke warm water ran through the hot water pipes. Wifi and TV wasn't working and the staff kept repeating that it is supposed to work and will send someone up to the room to check/repair (which never happened).
We had 2-nights stay in Agra and would have liked to move after seeing the plight of the room. We had tight plans for the day and did not find any better reviewed hotels near the Taj Mahal available. The staff arranged travel/ car for us and suggested place to eat nearby - no complaints there.
Comment from Hotel Management
6 Dec 2018 by Munna Baboo, Hotel Management
Dear Sir,
We regret and apologize for the inconvenience caused.
However, we would like to inform that we take utmost care to make the stay comfortable of our valued guest. Some time it may take a little bit time in attending the services.
by A verified traveler from Seoul
Comfort room and helpful staff
Posted 8 Nov 2018 on Hotelsmassive bed, helpful staffs!
But little bit hard to find here. If you are first in Varanasi, I recommend you to take taxi to get there.
All staff of here is very kind and help everything you need.
Comment from Hotel Management
9 Nov 2018 by Munna baboo, Hotel Management
Thanks for the review.
