Ratings based on 663 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
Very relaxing stay
Comment from Hotel Management
9 Apr 2024 by Sandcastles 1770. , Hotel Management
Thank you for the excellent rating Bradley, it is so great to see you enjoyed your stay.
by A verified traveler from Elkhorn
Posted 19 Mar 2024
Right across the street from the beautiful beach with a nice walkway. Room was exceptionally clean. We enjoyed relaxing by the pool with adjacent outdoor kitchen/lounge. The amenities were plentiful.
Comment from Hotel Management
19 Mar 2024 by Sandcastles Reservations Team, Hotel Management
Thank you for leaving such a wonderful review Sandra, it is fantastic to hear our resort felt 5/5 for you!
by A verified traveler
Posted 18 Jan 2024 on Wotif
Convenient st address and good facilities.
Comment from Hotel Management
19 Jan 2024 by Maddy, Hotel Management
Thank you for your review Amanda! We are pleased to hear that the location and facilities of our resort were to your liking and that you ejoyed your stay. We hope to see you again soon!
by A verified traveler
Posted 13 Jan 2024
Very spacious and a lovely balcony overlooking the pool. Walking distance to the shops and beach.
Comment from Hotel Management
16 Jan 2024 by Sandcastles Reception., Hotel Management
Thank you for leaving a great review Mary. We hope to see you again next time you are in the region!
by A verified traveler
Posted 12 Jan 2024
We had a recently renovated villa so that was fantastic. I would stay here again one night wasn’t long enough.
Comment from Hotel Management
13 Jan 2024 by Sandcastles Reception , Hotel Management
Thank you for leaving such a wonderful review. We hope to see you again soon!
by A verified traveler
Disappointing
Posted 2 Jan 2024 on HotelsLocation was great and that’s where the good news ends. There was no reception office open for the entire 2 night/ 3 day stay, so couldn’t get extra towels or toilet paper (only one roll in room). There were also no pool towels and the pool was hot and very dirty. It appeared that all that had been done in the room after the last guests left was new bin liners and bedding. The shower was full of sand and mouldy, sand on the floor of the room, dust and torn up toilet paper on the window sill and last guests belongings still in bedside drawer. The cupboard doors did not slide and had to be lifted to access the space. Girl in the restaurant was very rude when we asked about booking a table and when we enquired about takeaway she said we’ll have to see if we’re too busy! Yes, we knew our room was called ‘budget’ but it was $230 a night and we at least expected it to be clean.
Comment from Hotel Management
4 Jan 2024 by Sandcastles Reservations Team, Hotel Management
Hi, We have noted your feedback and are sorry you have had this experience. This is not often the feedback we receive and are looking into any issues. Thank you.
by A verified traveler
Posted 31 Dec 2023 on Wotif
Poor room service, we 3 people stayed for 3 nights , there was no room service and not enough milk, toiletries. When we called the after hours manager no response.. worst ever experience, please stay away from this property
Comment from Hotel Management
2 Jan 2024 by Sandcastles 1770. , Hotel Management
We apologies this was your experience with us. We take your remarks seriously and are making enquiries as to why your call to the manager was never passed on. We hope you understand that staffing was limited on Christmas Day and Boxing Day, and we do not advertise serviced rooms, we are sorry for the confusion here.
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
12 Dec 2023 by Sandcastles 1770 Reception, Hotel Management
Thank you for leaving such a fantastic review! We hope to see you again next time you are in Agnes Water!
by A verified traveler
Posted 21 Nov 2023 on Wotif
Great room and the location was great near the water
Comment from Hotel Management
21 Nov 2023 by Sandcastles 1770 Reservations Team., Hotel Management
Thank you for taking the time to leave us a fantastic review John. We are so glad to hear the location of the resort and the room itself made your stay with us enjoyable. We hope to welcome you back to the resort soon!
by A verified traveler
Posted 20 Nov 2023 on Wotif
I was disappointed my room was changed without consultation after discussing what we required we had a room we couldn't use due to steps so we were moved to original room we booked. Then to top it off they booked our room for another person as well who came to check into our room with her key. I am not keen on giving a bad review, but no one bothered to contact me to explain or apologize for the inconvenience, I had to call them myself. Lovely property and a great location. There was a smoke alarm sitting on the bench that had fallen from the ceiling. The unit was immaculate and loved everything about it. But the staff failed with supplying customer service.
Comment from Hotel Management
20 Nov 2023 by Sandcastles 1770 Reservations, Hotel Management
Thank you for taking the time to leave us your feedback Sharon. We sincerely apologize for the room allocation error, this is a very rare occurrence and we are implementing measures to ensure this does not happen again. The room change was a free upgrade to our top standard of room, and most of the time our guests are very pleased to have received this, however we agree your requirement's for a ground floor unit should have been more seriously considered before this change was made. We are glad to hear the location and resort itself were positive aspects to your stay with us, and hope to see you again when you next visit Agnes Water.
