Ratings based on 204 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Came for the kids, did not have a working TV for the first night. Had to call the maintenance two times, was not fixed. Day two was moved to a different room that was full of marijuana smoke, the girl at the front desk seamed shocked that I had a problem with drugs being in my room. Was finally moved to a drug free room. Was told we would be discounted for one night, never happened. Food was limited, I will share my experience with Shangri-La.
Comment from Hotel Management
1 Jun 2024 by Shangri-La Team, Hotel Management
Dear Consuelo, Thank you for your feedback. Please accept our sincere apologies for the issues with the rooms assigned to you initially and that we did not resolve these concerns to your satisfaction. We understand how important a well-maintained environment is for our guests. We will address this, and we sincerely thank you for bringing this to our attention. We have also taken note of your specific comments and will convey it appropriately. We value you as our guest and we hope you will give us another opportunity to regain your trust the next time you are in the area.Best Regards, Shangri-La Team
by A verified traveler
Posted 20 May 2024
We stayed in May 2024. Resort is very nice and clean; nice pool and hottub area. Full pickleball center and wiffle ball area on property
Comment from Hotel Management
22 May 2024 by Shangri-La Team, Hotel Management
Dear Kayde, Thank you for making Shangri-La Resort a part of your travel plans. We are thrilled to read you had a great time at our spotless resort and loved our pool. We are also happy to know you love our amenities aswell. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit. Best Regards, Shangri-La Team
by A verified traveler
Posted 2 May 2024
The property was beautiful. When we opened our curtains the next morning you could see the pool and the lake in the background. So beautiful!! My only thing I would change is adding a place for people to charge their phones that forgot their box and only had their cord. That’s the only thing otherwise it’s perfect
Comment from Hotel Management
3 May 2024 by Shangri-La Team, Hotel Management
Dear Sherrie, Thank you for choosing our property for your recent stay and for taking the time to share your experience. We are delighted to hear that you enjoyed the picturesque views from your room. It brings us joy to know that these aspects of your stay added to your overall enjoyment. We understand the importance of catering to the diverse needs of our guests, and your feedback is invaluable in helping us improve our services. We look forward to welcoming you back for another memorable stay in the near future.Best Regards, Shangri-La Team
by A verified traveler
Posted 18 Apr 2024
It was nice
Comment from Hotel Management
19 Apr 2024 by Shangri-La Team, Hotel Management
Dear Mark, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Shangri-La Resort. We hope to have the pleasure of doing so again on your next visit.Best Regards, Shangri-La Team
by A verified traveler
Posted 18 Apr 2024
Not a large selection of much of anything close by but that’s because the whole resort is sort of at the end of a peninsula. Had to drive 25 miles into town to get a phone cord, but I expected that. The facility is fabulous and the golf course is amazing!!! Just bring everything you need and you’ll be awe inspired.
Comment from Hotel Management
19 Apr 2024 by Shangri-La Team, Hotel Management
Dear Janet, Thank you for staying at Shangri-La Resort and for giving us a review. It is great to read you loved our facilities and had a great time at the golf course. Thank you once more for your kind review. Please come back and see us again soon! Best Regards, Shangri-La Team
by A verified traveler
Posted 7 Apr 2024
Enjoyed my stay
Comment from Hotel Management
8 Apr 2024 by Shangri-La Team, Hotel Management
Dear Robert, Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Shangri-La Resort; we hope to see you again soon. Best Regards, Shangri-La Team
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Shangri-La Team, Hotel Management
Dear Amy, We are delighted you enjoyed your stay at Shangri-La Resort. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Best Regards, Shangri-La Team
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
30 Mar 2024 by Shangri-La Team, Hotel Management
Dear Mike, Thank you for the five-star review; your memories are our mission!Best Regards, Shangri-La Team
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Shangri-La Team, Hotel Management
Dear Austin, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Shangri-La Team
by A verified traveler
Posted 24 Mar 2024
The property was lovely, the staff was friendly and the amenities were great. Would consider staying there again.
Comment from Hotel Management
25 Mar 2024 by Shangri-La Team, Hotel Management
Dear Latisha, Please accept our gratitude for taking the time to review your stay at Shangri-La Resort. We are thrilled to read you loved not only our friendly service and amenities but also our well-kept property. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Best Regards, Shangri-La Team
