Ratings based on 976 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Good
by A verified traveler
Posted 10 Jun 2024
The Sleep was excellent. Restaurant foods need to be improved.
by A verified traveler
Posted 1 Jun 2024
Overall good stay, pleasant ambiance
by A verified traveler
Posted 30 May 2024
Bad hotel
by A verified traveler from Irving
Posted 27 May 2024
Stayed on a queen bed room and the space of the room is not enough. Also old fittings makes uncomfortable. Air condition is not proper. Feels building and room are quiet old. 7000 rs per night is not worth to stay on this hotel because other star hotels nearby have the same price range and good facilities. The breakfast was good. Over crowdy and felt like the reception folks are getting panic while attending customers. Overall the experience is OK to stay and not Better.
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 25 May 2024
Rooms are too small like pigeon hole. Toilet is ver cramped up. The service in breakfast is absolutely third rate. Refill of the empty dishesis done when the manager is called and shown empty dishes.
Comment from Hotel Management
26 May 2024 by Aarti Verma Front Office Manager, Hotel Management
Dear Alok,Thank you very much for taking the time in sharing your feedback and comments with regards to your recent stay at the ibis New Delhi Aerocity. Feedback is an essential tool that we use in our business to maintain levels of guest satisfaction thereby enhancing the proud reputation of our brand. Please accept my apologies that your expectations did not meet your stay experience.We have noted areas highlighted for improvement in your feedback. Please be assured that we shall work on the highlighted parameters and your feedback will be taken with utmost care.I will look forward to welcoming you back to our hotel in near future. Best Regards,Aarti VermaFront Office Manager
by A verified traveler
Posted 24 May 2024
It was little expensive but I had no other choice as I was booking it for my parents and wanted them to have good experience. The least you could do is dropping your customers to the airport rather than charging them twice the market value. I know you will find all types of excuses to justify it but keeping this review if someone from hotel management can look in to it. the airport is not 1000's of KM away from hotel and wont cost you fortune even if you provide at least one way service free of cost, or put a small shuttle service.
Comment from Hotel Management
26 May 2024 by Front Office Manager, Hotel Management
Dear Himanshu,Thank you for bringing your concerns to our attention. We appreciate your feedback and want to assure you that we take all guest comments seriously in our efforts to continuously improve our services.We understand your frustration with the pricing of our transportation service. We want to emphasize that while our rates may appear higher than expected, we take pride in offering competitive rates compared to other hotels in the area. Furthermore, we prioritize the safety, security, and timely transportation of our guests to the airport. Our chauffeurs are highly trained professionals who prioritize customer satisfaction and ensure a comfortable journey for all passengers.However, we acknowledge your suggestion regarding providing a complimentary shuttle service or revisiting our pricing structure. We will take this into consideration during our ongoing efforts to enhance the guest experience.Once again, we apologize for any inconvenience you experienced and appreciate your valuable feedback. If there's anything else we can do to assist you or improve your future experiences with us, please don't hesitate to let us know.Best Reagrds.Aarti Verma
by A verified traveler
Posted 24 May 2024
Airconditioning didn’t work in elevators. Noise of construction going on. Check in and front desk always short staffed and had to wait for extending stays and other interaction. Could be value for money if these improvements are made
Comment from Hotel Management
26 May 2024 by Front Office Manager, Hotel Management
Dear Mukesh,Thank you very much for taking the time in sharing your feedback and comments with regards to your recent stay at the ibis New Delhi Aerocity. Feedback is an essential tool that we use in our business to maintain levels of guest satisfaction thereby enhancing the proud reputation of our brand.We have also noted areas highlighted for improvement in your feedback. Please be assured that we shall work on the highlighted parameters and your feedback will be taken with utmost care. If I can be of any further assistance, please do not hesitate in contacting me. I will look forward to welcoming you back to our hotel in near future.Best Regards,Aarti Verma
by A verified traveler
Posted 23 May 2024
