Ratings based on 518 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from SFO
Posted 22 Feb 2024
We recently stayed at The Cambrian Hotel in Switzerland, booking a deluxe Mountain Panorama View room with the expectation of a balcony. However, upon check-in, we were surprised to find that the room we received had a very small window and no balcony, which was a stark contrast to what was advertised on the hotel's website and booking platforms.
Paying around 650 CHF per night for a two-night stay and not receiving the room we expected was disappointing. The discrepancy between the room we received and the representation provided during booking was quite significant. We believe that if a room does not have a balcony and only features a small window, it should be sold at a different price point.
Additionally, we were disheartened by the attitude of the front desk staff, including the duty manager, when we politely raised our concerns. Their response came across as rude, which further impacted our experience negatively.
We hope that by sharing our experience, others will be mindful when booking with the hotel. It's important for guests to be aware that the actual accommodations may not align with what is advertised. We recommend potential guests to consider reaching out to the hotel directly to ensure that the room they book meets their expectations.
While our stay at The Cambrian Hotel did not meet our expectations, we are hopeful that our feedback will be taken into consideration for the improvement of future guest experiences. We trust that the management will address
Comment from Hotel Management
23 Feb 2024 by Sylvain Vodermaier - Resident Manager, Hotel Management
Dear Kit, thank you very much for taking the time and sharing your feedback on this plattform as well. We are very sorry to hear your stay was not up to your expactations and you did not receive the room expected. Please rest assured that all our rooms are precisely described in all reservation confirmations. Further I have also spoken with the colleague that spoke to you. She did offer you a room change and also assured that we would move your luggage to the other room.We are very sorry if you felt offended by this. Certainly this was not her intention.With best regards,Sylvain Vodermaier
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Sylvain Vodermaier - Resident Manager, Hotel Management
Lieber Salvatore, vielen Dank für die gute Bewertung. Wir freuen uns sehr dass Sie sich bei uns so wohl gefühlt haben. Mit freundlichen Grüssen, Sylvain VodermaierResident Manager
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
18 Jan 2024 by Sylvain Vodermaier - Resident Manager, Hotel Management
Dear Anonymus,thank you very much for your great review. We are very happy to hear you enjoyed your time with us.With best regards, Sylvain VodermaierResident Manager
by A verified traveler
Posted 29 Oct 2023 on Hotels
by A verified traveler
Posted 4 Sep 2023 on Hotels
by A verified traveler
Posted 28 Jun 2023
Excellent place to stay
by A verified traveler
Posted 3 May 2023
by A verified traveler
Posted 14 Feb 2023 on Hotels
by A verified traveler
Relaxing and cosy place with great spa
Posted 19 Jan 2023 on HotelsVery beautiful hotel with a lot of character and design ( maybe even too much) beautiful location, outstanding spa, innovative restaurant . Great access with puclic transportation from anywhere in Switzerland.
by A verified traveler
Posted 1 Jan 2023 on Hotels
