Ratings based on 2,600 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Clean and comfortable love this place
Comment from Hotel Management
18 Jun 2024 by Hotel Management, Hotel Management
Dear Sujata,Thank you for taking the time to review your recent stay.We hope to welcome you again in the near future.Kind RegardsHotel Management
by A verified traveler
Posted 3 Jun 2024
Great and wonderful staff
Loved the scent in the hallway, it was always pleasant!
Will be booking again soon!
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Dear Mjay,Thank you for reviewing your recent stay.We are delighted to hear that you found the property to your liking.We look forward to welcoming you again.Kind RegardsHotel Management
by A verified traveler from ashwood
Posted 25 May 2024
Comment from Hotel Management
15 Jun 2024 by iStay Precinct, Hotel Management
Good evening John, Thank you for taking the time to leave us such a great review! We are glad that you enjoyed the stay with us. We hope to welcome you back again soon. Best Wishes, Hotel Management
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Dear Malise,Thank you for taking the time to rate your recent stay.We hope to welcome you again in the near future.Kind RegardsHotel Management
by A verified traveler
Posted 16 Mar 2024 on Wotif
False advertising. This apartment was advertised with an Air-conditioned bedroom. As I was staying in Adelaide after having major surgery to my head and knowing it was going to be very hot weather we specifically chose this apartment as it stated the bedroom was air conditioned. On arrival there was no parking for us to be able to check in, my husband had to drop me off and keep driving laps of the block until I came back out. We paid $28 a night for parking only for it to not be in the building we were staying in. This is not a huge issue but they could have at least explained this when I checked in. When we eventually found our way back to the correct hotel we arrived into our room which was scorching hot and found that the closed off bedroom had no air conditioning and not even a fan for air flow. I went down to reception and the lady was rude and condescending. She basically told me it was bad luck and that the air conditioner in the living room should be enough to cool the whole apartment- which makes no sense when the bedroom is completely closed off. I explained my situation which she couldn’t have cared less about and showed her the booking that said BEDROOM AIR-CONDITIONED and she simply shrugged and said there was nothing she could do about it. We had to stay that night as we’d been in the room already but they did refund the next two night accommodation. Would not recommend this hotel under any circumstances. Apartment was also very noisy from nearby bar and dirty.
Comment from Hotel Management
18 Mar 2024 by Hotel Management, Hotel Management
Dear Hayley,Thank you for taking the time to provide feedback on your recent stay. It is unfortunate that the accommodation did not meet your requirements on this occasion. We have requested for website to be checked by the provider to ensure correct information is provided to potential guests. Kind RegardsHotel Management
by A verified traveler from Chatswood
Posted 12 Mar 2024
Very good location for transport, dining and entertainment.
Apartment proved an excellent choice, providing all amenities required for a 10 day stay.. Staff friendly and helpful.
Comment from Hotel Management
13 Mar 2024 by Hotel Management, Hotel Management
Dear Helen,We are delighted that you enjoyed your time with us and found everything suited your needs for your long stay.We appreciate your comments on the friendly and helpful staff - we will certainly pass this onto the team.We hope to welcome you again in the future.Kind RegardsHotel Management
by A verified traveler
Posted 1 Mar 2024 on Wotif
I booked a sky view but unfortunately was looking only at the side of a building, the other side when I looked around it was a abandoned building and vacant lot, not very scenic.
The room smelt damp, there was signs of water damage on the roofs of 2 of the rooms the toilet was very smelly. Beds weren't very soft. Was only given 2 towels and had to ask for more by heading down one building across an alley to another to request the towels. Parking costs and the basement layout was quite confusing. No guest book or any information about the hotel. Had to call to ask when the pool was open and where the pool was.
Wasn't really a 4 star experience and wasn't very good value.
Comment from Hotel Management
3 Mar 2024 by Hotel Management, Hotel Management
Dear Wolfgang,Thank you for taking the time to provide feedback on your recent stay.It is disappointing that we were unable to exceed your expectations on this occasion.Kind RegardsHotel Management
by A verified traveler
Posted 23 Feb 2024
Car park was only available twice so we parked in a different spot. Room was nice, a really hard bed was the main issue we had. Pool and spa were fantastic. Overall a very good stay.
Comment from Hotel Management
25 Feb 2024 by Hotel Management, Hotel Management
Dear Fiona,Thank you for taking the time to review your recent stay.Parking is limited and should be booked prior to arrival to avoid disappointment - I am glad we were able to get you in for a portion of your stay.We are pleased that you found the facilities to your liking resulting in an overall very good stay.We hope to welcome you again in the near future.Kind RegardsHotel Management
by A verified traveler
Posted 15 Feb 2024 on Wotif
Good service, but would not book a taxi for us.
Comment from Hotel Management
19 Feb 2024 by Hotel Management, Hotel Management
Dear Steve,Thank you for rating your recent stay with us.We hope to welcome you again in the near future.Kind RegardsHotel Management
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Hotel Management, Hotel Management
Dear John,Thank you for rating your recent stay with us.We hope to welcome you again in the near future.Kind RegardsHotel Management
