Ratings based on 4 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
2.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2018
The lounge was an excellent idea.
The breakfast options were pretty limited, a wider selection of a more continental breakfast would be a great idea.
Also I thought the hotel has a massage service, perhaps they should consider having this. Overall I would give the hotel a 7/10
by A verified traveler
Posted 9 Oct 2018
Horrible property. Nosey, bathroom smells and no fresh air. We had to change rooms due to noise but didn’t help much . Front desk staff argues with each other and on personal phone while customer waiting . Hard to enter building as there is a coffee pot and stools blocking the entrance . They offered free shuttle from airport but they didn’t show up and we paid for taxi. Elevator not working and we had to use utility elevator. List goes on
Comment from Hotel Management
25 Oct 2018 by BK, Hotel Management
Dear Guest
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our facilities and services. and i don't know if you remember me but we meet up on check out. and thank you for your feed back its really help full to improve our
establishment and services. and i wish we will see u soon
Biruktawit.E
Guest services manager
by A verified traveler from New York
Posted 23 Sep 2018
Overall the property is quite good - but there are a few things that diamond hotel needs to fix in order for me to stay again. The staff is nice and decent breakfast and genuinely try to be helpful and nice. The internet is painfully slow, I can barely load a standard website. At night, there is a club below by Diamond that blasts music from 4pm until 2am. You can hear this even on the 6th floor of the hotel. I occasionally find some small bugs in my room, but overall the room is clean and tidy. It needs more plugs though, there's only 2 in the whole room, and none by the desk.
The three biggest thing for me are 1) that I chose the hotel for the gym it offered, but when i got there, it wasn't ready. please do not falsely advertise a gym. the manager defended that it was "being built". that's okay, don't advertise that you have one then. 2) the washroom has this sewage odor that wouldn't go away no matter what. it made the room smell quite unpleasant. 3) also the wifi is one of the slowest I've experienced in addis. i can barely load a website
Comment from Hotel Management
25 Oct 2018 by bk, Hotel Management
Dear Raymound
thank you for taking a time to review and We’re sorry to hear of your less than satisfactory experience with diamond and hope you will accept our sincerest apologies.
about the noise we oredy finish our sound proof materials to the room windows and the gym will start soon and i hope we will see you again.
and We will be reaching out soon and you should get a [call/email] from me to determine how we can provide you with a solution that makes you smile.
Biruktawit.E
Guest services manager
by A verified traveler from Oxford
Posted 15 Aug 2018
This recent start-up is very elegantly furnished in a modern style. Comfort levels are high. A bit 'boutiquey' in that the public spaces are not large.The staff's command of English is low. The bar does not have a cocktail menu. No doubt because this was low season, half the items on the restaurant menu were unavailable. But then Africa is not the continent of haute cuisine.
Malcolm Townsend
Comment from Hotel Management
15 Aug 2018 by Sales and Marketing Manager , Hotel Management
Dear Mr Malcome
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that the hotel was comfortable and your stay was pleasant. As it is a newly opens we are striving for perfection and trying to have the best staffs with a good language skills and menu filled with available items .
Looking forward to seeing you again and we promise to exceed your expectations
Best regards
Hanna
