Ratings based on 224 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from PORT OF SPAIN
Posted 23 May 2024
The property is in a great location. It is in a business hub which is really great and minutes away from where.i needed to.go.
by A verified traveler
Posted 4 May 2024
Food quality in restaurant compared to my last stay was terrible. Much reduced menu choices, exorbitantly increased prices, quality of good very poor.
Now all self service breakfast. No individual table service at breakfast as before. More like a budget hotel now unfortunately.
by A verified traveler from Southampton
Posted 9 Apr 2024
Huge bedroom, with two of the largest and most comfortable king sized beds I’d ever experienced. 55” TV in room. Had to hunt for the HD channels, but they’re there. Breakfast, was self-service buffet over the weekend and waitress served during weekdays. Every member of staff we encountered, were very pleasant and helpful. Jess, the part-time receptionist. Lenny, in the restaurant. Alison, the cleaner, who ran 50 yards to hand my brother the wallet he’d dropped. Didn’t use the pool or spa facilities, due to pressure on our time. Overall, would most definitely stay here again in the future.
Comment from Hotel Management
23 Apr 2024 by Mercure Dunkenhalgh Hotel, Hotel Management
Thank you for taking the time to review your stay with us. We're glad to hear you enjoyed your stay with us and we hope to see you again soon. Kind regards Fergus McDonald General Manager
by A verified traveler
Posted 29 Mar 2024
unfortunately, the shower pressure was shocking when you put it onto warm, i was upgraded which was massively appreciated but that was a complete let down shower wise, would of been nice for some biscuits to come with the hot drinks bit, didn't get chance to use the spa unfortunately, Big let down with not being able to get food before 6pm, i was leaving for a woork commitment, not that i was expecting a full menu but having quick bar meals available would of been massively appreciated for future, perhaps a small menu fpr inbetween meal times
Comment from Hotel Management
23 Apr 2024 by Mercure Dunkenhalgh Hotel, Hotel Management
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Firstly, I would like to apologise that we did not meet your expectations during your stay. I will be sharing this feedback with the team as to improve our service and product. Thank you again for your feedback and I do hope to welcome you back in the near future. Kind regards Fergus McDonald General Manage
by A verified traveler
Poor breakfast
Posted 28 Feb 2024 on HotelsBreakfast was extremely poor. Cheap cornflakes, cheap awful sausages, bacon tasteless, no hash browns, cold raw fried potatoes & all cold. Room was great & sleep was good, food was not. Would stay again but would eat elsewhere.
Comment from Hotel Management
5 Mar 2024 by Mercure Dunkenhalgh Hotel, Hotel Management
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager
by A verified traveler
Posted 21 Feb 2024
The spa day was well organised and staff where lovely
Food was good too
Comment from Hotel Management
5 Mar 2024 by Mercure Dunkenhalgh Hotel, Hotel Management
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team and we hope to welcome you back soon. Kind regards Fergus McDonald General Manager
by A verified traveler
Posted 18 Feb 2024
Nice pleasant place and staff. Some noise late night from other guests with door slamming.
Comment from Hotel Management
5 Mar 2024 by Mercure Dunkenhalgh Hotel, Hotel Management
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
5 Mar 2024 by Mercure Dunkenhalgh Hotel, Hotel Management
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team . Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Mercure Dunkenhalgh Hotel, Hotel Management
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. If you wish to share your feedback with the team as to improve our service please contact us directly. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager
by A verified traveler
Posted 28 Jan 2024
Excellent staff, room and facilities.
Comment from Hotel Management
5 Mar 2024 by Mercure Dunkenhalgh Hotel, Hotel Management
Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with the team.Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald General Manager
