Ratings based on 1,001 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2023
by A verified traveler
Posted 24 Oct 2023
Bar, restaurant, in beach
by A verified traveler
Posted 17 Oct 2023 on Hotels
by A verified traveler
Posted 7 Sep 2023 on Hotels
Comment from Hotel Management
14 Sep 2023 by Director General , Hotel Management
Estimado Sr. FelipeAgradecemos mucho su valoración y la oportunidad que se ha tomado para transmitir a otros viajeros su experiencia en Krystal Beach Acapulco.Esperamos muy pronto tener el honor de darles la bienvenida a esta su casa nuevamente!Saludos cordiales,
by A verified traveler from Burbank
Posted 3 Sep 2023
Reserve abitaciones con camas king size y me entregaron con camas dobles y el personal en recepción muy distraído no te atienden bien es opinion personal
Comment from Hotel Management
8 Sep 2023 by Director General , Hotel Management
Estimado HéctorMuchas gracias por compartirnos su reseña, le ofrecemos una disculpa por el incidente que nos menciona de su habitación, reforzaremos con nuestro personal para evitar que se repita.Esperamos que en una próxima visita nos de la oportunidad de ser sus anfitriones nuevamente.
by A verified traveler
Posted 20 Aug 2023
Comment from Hotel Management
21 Aug 2023 by Gerente de Calidad, Hotel Management
Estimada Karen Agradecemos su reciente visita y su valoración a nuestros servicio, esperamos que en una futura estancia podamos cumplir al máximo sus expectativas. Le enviamos un cordial saludo
by A verified traveler
Posted 2 Aug 2023
Comment from Hotel Management
25 Aug 2023 by Director General , Hotel Management
Estimado Roberto Reciba mis más cordiales saludos por parte de todo el equipo que conformamos Krystal Beach Acapulco. Permítame extender mi gratitud hacia usted por tomar parte de su valioso tiempo al compartir su calificación. Esperamos tener el privilegio de recibirlos muy pronto.
by A verified traveler
Posted 20 Jul 2023
We have had no power for more than 4 hours, we have to take the stairs from floor 17th up and down. No internet due to the loss of power, and I had to postpone an important meeting. NO AC at that time and the heat was horrible. Also, there is no AC at all in the lobby and other areas. The only good thing is the staff that is very friendly and nice.
Comment from Hotel Management
21 Jul 2023 by Gerente de Calidad, Hotel Management
Dear EdgarFirst of all, we hope you are well. We deeply regret that you had these inconveniences during your stay, each of the points you mention makes us reflect and pay close attention to each of the situations. In addition, I would appreciate it if you would allow us to receive you again, to show that this is not the servicie we provide to our guest in Krystal Beach Acapulco.
by A verified traveler
Posted 15 Jul 2023
Comment from Hotel Management
4 Aug 2023 by Gerente de Calidad, Hotel Management
Estimado Sr. Cabrera Gracias por su visita y calificación a nuestros servicios, esperamos que haya disfrutado de su estancia con nosotros y lo invitamos a que siga visitándonos.
by A verified traveler
Posted 15 Jul 2023
My stay here was terrible!!!
One of the nights the power went out a place like this should have a back up generator. My bathroom also flooded and dark water was coming out of shower, toilet and hand sink. Luckily the bathroom had floor drains. My wife called front desk about they issue and she said they hung up on here before she can even finish. The staff is rude and look like they don’t want to work there. All in all my stay was terrible. I wouldn’t recommend to any
Comment from Hotel Management
16 Jul 2023 by Gerente de Calidad, Hotel Management
Dear AnthonyIm sorry that your expectations were not met.Please accepto my apologies for the inconveniences that you mention.Thank you for the comments on the the bathroom, I will adress this to the proper department.We sincerly hope that we can have the opportunity to host you again.
