Ratings based on 32 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
2.7 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Feb 2024
No tv service. Hot water was not always available. Bed is a boxspring. Air conditioner remote was broke. Oven/stove didn't work. Swimming pool area is not what advertise. I advise to pay the extra money it costs to stay at Emporio hotel, nearby.
by A verified traveler
stay here if you're fred flinstone. Horrible Hotel
Posted 16 Aug 2023 on Hotelsdecided to give this hotel another try. I should of stuck with my other disappointment of this hotel. 1st I had requested an earlier check in which the hotel approved upon arrival the night person at the desk charged me 500 pesos for checkin early. I was not given the room I had booked which was 2 beds and i was given a 1 bed. the beds are very old and uncomfortable like sleeping on a log bed. the pillows were thin as paper and im not exagerating. i requested extra pillows and was denied i was told they didnt have any. had no room service therefore no clean towels. i had made prepaid reservation and i was told the hotel could not charge my prepaid reservation with the virtual card that was provided. therefore i had to pay again with my personal card. and now im waiting to be refunded from my third party reservation. will not stay at this property ever again...
by A verified traveler
Posted 23 May 2022 on Hotels
by A verified traveler
Posted 19 Jun 2021 on Hotels
by A verified traveler
Posted 10 Jun 2021 on Hotels
this was my 3rd time staying here. and it had been ok the other 2 times. this time the air-condition didn't work, the shower had either hot water or scalding water. in all 3 rooms that I was in. every time I called they sent a housekeeper to check nothing was done. I had booked for 7 nights only stayed 3 nights. I couldn't sleep my last night i had to move the couch right underneath the A/C in order to get some cool air. my room was non refundable and the hotel didn't have the courtesy to refund 3 nights. will never stay here again.
Comment from Hotel Management
16 Jun 2021 by DEPTO DE RESERVACIONES, Hotel Management
AGRADECEMOS SUS COMENTARIOS
SE APLICARAN LAS MEDIDAS NECESARIAS AL RESPECTO
by A verified traveler
Posted 29 May 2024
le falta mantenimiento
by A verified traveler
Posted 19 May 2024
Le falta mantenimiento, limpieza, no sirve el televisor y no sirve el wifi, la caja fuerte estaba rota, no sirve el ventilador, la atención de Mary fue excelente.
by A verified traveler
Posted 14 May 2024
Siempre me ha gustado hospedarme en ese hotel pero esta vez si dejo algobque desear, el aire acondicionado de uno de los cuartos tiraba mucha agua, el ventilador no se pudo prender y el refrigerador no enfriaba, soo9 el congelador enfriaba pero no congelaba, son algunos aspectos pero de alli en fuera me gustó mi estadia en el hotel Suites Jazmin Acapulco
by A verified traveler
Posted 10 Mar 2024
Personal muy atento y hotel muy agradable y sin ruido, lo recomiendo ampliamente
by A verified traveler
Posted 27 Feb 2024
Precios ligeramente elevados en la contratación de tiempo extra en la habitación, fuera de eso todo excelente
