Ratings based on 77 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Mar 2024 on Hotels
We had a good time. The hotel is very clean
with excellent services. The staff were very courteous and nice. The food was also good.
Comment from Hotel Management
4 Apr 2024 by Front office Manager, Hotel Management
Dear Esteem guest,Thank you for the review.We are delighted that your experience meet your expectation.
by A verified traveler
Posted 24 Nov 2023
Properties proximity to places I wanted to visit.
Room is supposed to be ready but towels were missing and other toiletries were not available.
Comment from Hotel Management
29 Nov 2023 by Front office Manager, Hotel Management
Dear esteemed guest,Thank you for the review and also telling us about your experiences. Your concern has been noted and Measures have been taken to correct the anomalies.Kind regards.
by A verified traveler
Posted 9 Jul 2023
Comment from Hotel Management
3 Aug 2023 by Front office Manager, Hotel Management
Dear Lola,Thank you for the review. This is very important for us to do more in providing good services to our guests.Kind regards.
by A verified traveler
Posted 30 Apr 2023 on Orbitz
Comment from Hotel Management
23 May 2023 by Front Office Manager, Hotel Management
Dear Esteemed guest,Your review is important for us and we appreciate the review.This will spurs us more to do better in delivering better services to our guest.Kind regardLawal Abubakar
by A verified traveler
Posted 31 Oct 2022 on Hotels
Comment from Hotel Management
2 Nov 2022 by Front Office Manager, Hotel Management
Dear Domingo,Thank you for the review. We are particularly happy that your experience meet your expectation.Kid regards.Lawal Abubakat
by A verified traveler
Posted 15 Sep 2022 on Hotels
Comment from Hotel Management
20 Sep 2022 by Front Office Manager, Hotel Management
Dear Esteemed guest,Thank you for the review. We are particularly happy that your stay meet your expectation.This will spurs us to do more in service delivery to our guest.Kind regardsLawal Abubakar
by A verified traveler
Posted 29 Jul 2022 on Orbitz
I go to the Hawthorn Suites in the US for comfort and value, and I learned I can get the same in Abuja. Bala at reception was helpful even before I left the US, sending the very friendly and accommodating driver Friday to meet me at the airport (nice to have someone waiting when you walk out the airport doors at nearly midnight!). My travel plans changed mid-visit and I had to check out a couple of days earlier than anticipated, and that was handled smoothly by the front desk. Michael got me set up in my room with a warm smile, and seemed genuinely sad to see me leave after just a couple of nights. I didn't have enough time to take a dip in the pool but that was a big step up from any Hawthorn Suites pool I've seen in the US. No bar in the hotel, but there's another hotel right across the street with an indoor and outdoor bar, so if you want a sundowner you don't need to walk far. Breakfast options include light continental fare as well as hot local options for those who, like me, are happy to start the day with some egusi soup. I'll definitely be back on my next trip to Abuja.
Comment from Hotel Management
30 Jul 2022 by Front Office Manager, Hotel Management
Thank you very much. We are happy that your stay meet up with your expectation.
We look forward to see you again.
Kind regards.
Lawal Abubakar
by A verified traveler
Posted 15 Jul 2022
The staff was great, however, they said tvey gad things on the website that isnt true. Like 2 bars they closed the vars because muslims own it, and statws they have a airport shuttle which wasnt true. Its fine it they closed them due to beliefs but they should just state. Then when they hear us speak igbo the management treated us different questioning everything we aaked. Even nade us feel unwelcomed when asked for the ite s to play table tennis. Wanted our room umber loined up our information. I will not recommend this hotel. I love this hotel chain here in rhe states but becer will stay there again.
Comment from Hotel Management
25 Jul 2022 by Front Office Manager, Hotel Management
Dear Esteemed guest,
We appreciate your review.
As for the concerned issue raised, the management has taken a necessary steps to correct the anomalies so far raised.
Kind regards.
Lawal Abubakar
by A verified traveler
Posted 12 Jul 2022 on Hotels
Stay was okay but reception lady did not know how to check me in. Room was nice & clean but shower did not have hit water.
Staff need to be more friendly, & facility needs better maintenance
Comment from Hotel Management
16 Jul 2022 by Elie yammouni, Hotel Management
Dear Agbi
Thank you for your feedback, on behalf of the management kindly accept my apology on the delay in check in and the inconvenience of the the hot water that might cause you
Looking forward to see you again
by A verified traveler
Posted 8 Jul 2022
I liked that they had security around the clock. Staff was very nice and respectful and friendly. Didn’t like the furniture in the room needs to be updated.
Comment from Hotel Management
16 Jul 2022 by Elie yammouni, Hotel Management
Thank you
